[SOLVED] Black screen white underscore static line after chipset update - Gigabyte

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ricebag

ricebag

May 11, 2022
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Hello,

SPECS:
AMD Ryzen 7 5800X 3.8 GHz 8-Core
Gigabyte B550 GAMING X ATX AM4 Motherboard
NvIdia GTX 780
Seagate Barracuda 1 TB 3.5 ‘’ 7200 RPM
Samsung 970 Evo Plus 1 TB M.2-2280 NVME Solid State Drive (this has windows 10)
Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
EVGA SuperNOVA GA 650 W 80+ Gold Certified fully modular


I had some issues with my newly built rig where it would randomly shut off while gaming (one game of CSGO would shut it off but 2 hours of Valorant wouldn't??) Anyway after a lot of troubleshooting and still tryna figure out where the issue is, I've tried updating the MOBO drivers. I have an AMD chipset so AMD downloaded it's own installer, figured out which driver I needed and installed them all (I believe there were like 5 of them). Once I rebooted my PC only to be greeted by the blackscreen with a static white underscore line.

So I couldn't access BIOS or safe mode and reinstalled Windows 10 anew and start over. Now I re-downloaded the proper drivers, including the BIOS update and am only missing the chipset drivers. I am not sure as to how to proceed and any help would be appreciated, thank you!
 
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Is the white cursor showing in top left corner of screen as soon as you start PC?
is it there at startup?

My X570 shows a white cursor at start up before loading BIOS flash screen and loading windows. It shouldn't stay there long

you could flash bios using Q flash + and not need to be able to get into BIOS

ricebag said:
I have an AMD chipset so AMD downloaded it's own installer, figured out which driver I needed and installed them all (I believe there were like 5 of them).
Click to expand...
if you mean you got the B550 chipset drivers from AMD, there are maybe 6 drivers in pack - https://www.amd.com/en/support/kb/release-notes/rn-ryzen-chipset-4-03-03-431

random shutdowns aren't a windows thing. Could be hardware.
 
Last edited:
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Yes now it works, i reinstalled Windows 10 on it. Before, the white line would remain static at the top left of my screen. I waited up to an hour for the screen to change but nothing. This happened after I updated my AMD chipset drivers. It wouldnt go into BIOS or Safe mode. I reinstalled Windows 10 and now have also flashed my Bios (version F15a for my mobo). Now I'm wondering if i should try re installing the chipset drivers again and expect different results.

The drivers were installed using the AMD driver installer, automatically downloaded
 
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if you on latest BIOS, it shouldn't have same reaction to newest Chipset drivers.
They should match better than newest drivers on an older BIOS

I waiting until the newest BIOS released in May before updating my BIOS as its meant to fix a problem windows 11 has. Its not out yet.

I hadn't seen driver installer before. I normally go to the chipset website.
 
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Okay I will try re-installing them then, thank you!
Yeah idk it did that twice for me, when I downloaded it from Gigabyte directly and also when I got it from AMD. Both times it downloaded the amd installer
 
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Well I just turned my computer back on this morning and it's now giving me the black screen again, haven't touched anything since my post so idk what's going on. I appreciate everyone for the help
 
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