Over the past 10+ years I have spent time playing MMO titles from a wide spectrum of game developers. During that time I have conversed with countless players who were suspended, banned, or otherwise warned for actions in game that violate the terms of "SERVICE"(TOS). In each case the accused party was aware they were in violation, had received warnings prior to suspension or bans, and without exception admitted to me they were guilty. Altering the product in any way, using packet sniffers, and exploiting weaknesses in the AI to defeat encounters you should otherwise not be able to.(what some posters like to sadly call "using strategy")are clearly a violation of the TOS. There are no excuses, exceptions, or sympathy due to any of these individuals. Bottom line you should have read the TOS, you were warned(even if you deny it), and you were guilty of the offense. Online gaming is a business and banning players for violations they are not certain of would be silly. Only exception; if you allow your friends to access your account and get banned for violations they committed, I concede, you are not guilty. You're just stupid!