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What qualifications allow you to hate HP? Does best buy contact HP for tech support often? Are you a CompTIA Certified rep? are you MSCE?
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First, i am Human so there for i hate, best buy never calls hp for support because HP never has the answers, I am not a certified Rep and i am not MSCE..... i dont need to be, i just have to know what im doing


i see alot of HP computers going in for servicing, because of hardware failure
 
Dell techs and GS techs are completely different. GS techs are all young, inexperienced techs, i doubt there are many GS techs with 20 years computer experience or more then A+ and network+ certs. Dell techs are either Indian for consumer, or enterprise support is US based, of which many are late 20s or older.
 
Dell techs and GS techs are completely different. GS techs are all young, inexperienced techs, i doubt there are many GS techs with 20 years computer experience or more then A+ and network+ certs. Dell techs are either Indian for consumer, or enterprise support is US based, of which many are late 20s or older.
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sock puppet
 
Dell techs and GS techs are completely different. GS techs are all young, inexperienced techs, i doubt there are many GS techs with 20 years computer experience or more then A+ and network+ certs. Dell techs are either Indian for consumer, or enterprise support is US based, of which many are late 20s or older.
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I know or have worked with a lot of both of the above groups, and with the possible exception of geographic location, you are pretty much completely inaccurate.
 
Are you a CompTIA Certified rep? are you MSCE?
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What does that have to do with anything?... So I'm A+, CCNA, MCP, certified, does that mean my opinion matters more than someone who isn't certified? Please...

Nothing at all! You dont need a peice of paper to have an opinion on anything! Also, ya im 22.... that was also a joke.
 
Also, today is halloween and my costume is that of a best buy Geek Squad Agent. Its great, one of the empoyees lent me his tie (he had 2). And gave me pens and what not. Im at work now though, wont see the public for another 8 hours.
 
Also, today is halloween and my costume is that of a best buy Geek Squad Agent. Its great, one of the empoyees lent me his tie (he had 2). And gave me pens and what not. Im at work now though, wont see the public for another 8 hours.
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An undead member of the Geek Squad would be an awesome custome idea, tie cut in half with a saw blade sticking out of their chest or something lol.
 
+1... unfortunantly, I didnt have time to dress up as an undead empoyee. I am however, going to bestbuy after work and attempt to blend in... and help customers.


Why this is fun... No idea.
 
Ya. Im missing some of their "outfit". So I wouldnt Fit in. I could have gone as a Target empoyee though, as I still have my full uniform, ID card, and badge from when i worked there.... o.0 That might be next year.
 
Ya. Im missing some of their "outfit". So I wouldnt Fit in. I could have gone as a Target empoyee though, as I still have my full uniform, ID card, and badge from when i worked there.... o.0 That might be next year.
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That's quite humerous, Target was my first official job. I don't have the badge but I still have my Target shirt that I wear for kicks and giggles.
 
Same here. I worked BackRoom Logistics at Target, then moved on to Sonic Drive-in when school started up. Then to Subway Sandwiches (still love the sandwiches)... Then on to much beter jobs from there.
 
Aye, started at Target, then moved to a local movie theatre... fun times there... did syrup shots for the juices and pop, also did butter shots for popcorn... our funnest thing to do was make bow and arrows with paper clips, rubber bands, straws, and corn kernels... we eventually moved up to making a small cannon with left over CO2 tanks, giant pixie stick straws, masking tape and hot tamales... ahh the good times.. .
 
If the majority of Dell first response call center tech support agents (or DFRCCTS for short) suck and blanket you with textbook responces, then the entire whole sucks equaly. This is how things work.
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The reason you get "textbook responses" is because the call center management forces the call techs to work from scripts, I know this because I spent a year in HP call center hell during the win95/98 transition. I'd like to know what bonehead engineer thought it would be okay to have the CDROM drivers from every CDROM maker load up on customer "first boot" and take system resources down to 28%....so I could bitch-slap them senseless.
 
Every call center works a list of how to's. Verizon, HP, Dell, Microsoft, .... thats how that kind of bussiness works. However, its when they start making up information, that they start loosing all creditability. Read my above converstaion about Dell. There is no textbook these people read from that lie.
 
Every call center works a list of how to's. Verizon, HP, Dell, Microsoft, .... thats how that kind of bussiness works. However, its when they start making up information, that they start loosing all creditability. Read my above converstaion about Dell. There is no textbook these people read from that lie.
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But can you say that it is a lie? Did you design the diagnostics? I'm not trying to be an ass. I'm just saying that it would seem hard for you to remain credible if you have a lesser chance of knowing than the rep does, know what I mean?
 
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