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Blue Ray. and what i did with one

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Actualy thats a little hard to understand (last sentance). I know when they arnt folowing the script when its obvious (which is such in many cases). I also know when they are making up stuff and trying to sound correct and plausable. I did not design the diagnostics for Dell, but I know how it works (you can see it test the memory).
 
Sorry, after I read that I thought it was hard to understand but I'm too lazy to edit today :)

I'm just saying that when a representative gives you an answer to a question to which they would have a better chance of knowing than you, I wouldn't assume right away they are lying.
 
I apreciate your defence but in most cases, they do not know beter then me. I only call Dell Tech Support when I need a part replaced under our companies contract. In the dell conversation i mentioned... they were making stuff up at that point. They do not deserve your steadfast.


Also keep in mind 95% of the people you speak to are first responders. They are the low lever guys. Most the lvl 2-3 guys are so because they mostly know what they are doing.
 
Dell techs and GS techs are completely different. GS techs are all young, inexperienced techs, i doubt there are many GS techs with 20 years computer experience or more then A+ and network+ certs. Dell techs are either Indian for consumer, or enterprise support is US based, of which many are late 20s or older.
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I know or have worked with a lot of both of the above groups, and with the possible exception of geographic location, you are pretty much completely inaccurate.

so your saying that a lot of GS employees are 40s and 50s? cause that isnt what i see when i go to the store
 
Dell techs and GS techs are completely different. GS techs are all young, inexperienced techs, i doubt there are many GS techs with 20 years computer experience or more then A+ and network+ certs. Dell techs are either Indian for consumer, or enterprise support is US based, of which many are late 20s or older.
Click to expand...

I know or have worked with a lot of both of the above groups, and with the possible exception of geographic location, you are pretty much completely inaccurate.

so your saying that a lot of GS employees are 40s and 50s? cause that isn't what i see when i go to the store

Please point out exactly where I made that statement?

I did not say that, I said your generalizations were completely inaccurate. I know several GS employees who may be young, but are far from inexperienced with computers (They just lack either a full degree or enough "work" experience to get something that pays better, or whatever.)

Further, I have worked with people from Dell who are all ages and experience levels, including many in their 40s or 50s in their second careers.

You have to remember that this is a unique industry in which often times the young know more than the old, and in which it is possible to gain loads of experience at home or in an informal manner.

I know people I graduated college with that either work/ed at or are running Geek Squads.

Please provide evidence that is more than anecdotal if you are going to criticize people.
 
Dell techs and GS techs are completely different. GS techs are all young, inexperienced techs, i doubt there are many GS techs with 20 years computer experience or more then A+ and network+ certs. Dell techs are either Indian for consumer, or enterprise support is US based, of which many are late 20s or older.
Click to expand...

I know or have worked with a lot of both of the above groups, and with the possible exception of geographic location, you are pretty much completely inaccurate.

so your saying that a lot of GS employees are 40s and 50s? cause that isn't what i see when i go to the store

Please point out exactly where I made that statement?

I did not say that, I said your generalizations were completely inaccurate. I know several GS employees who may be young, but are far from inexperienced with computers (They just lack either a full degree or enough "work" experience to get something that pays better, or whatever.)

Further, I have worked with people from Dell who are all ages and experience levels, including many in their 40s or 50s in their second careers.



Others had said that GS techs didnt know what they were doing, and that neither did dell techs, i was saying that there was a big difference in the demographics of the groups, and that GS techs are younger and not as experienced, and somebody who is 40 or 50 is going to be more experienced probably because they have been around longer, it was a generalization, i know there are bad older techs at dell and good young ones at GS, but on the average age= experience, i mean im only 23 so i know it doesnt always work that way.
 
Its funny, it seems I am the old hand here at 25. Then again, I have loads more experience than most people my age.

As for you comment, I don't think experience is that closely tied to age in this field. In a lot of ways, especially when it came to hardware support, I knew more and had more experience than the other support guys who were twice my age and more back when I was 19 doing a summer internship for a large engineering company.
 
Yep. OSX is a linux OS (more or less) such as BSD. Too bad thats hard to explain to most Mac users (the ones who say Vista is just coping them).
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Linux is not an OS -- it is just a kernel.

Same goes for Gentoo, Ubuntu or Fedora -- not operating systems but distributions.

OSX is based on BSD but desktop environment (equivalent to Gnome and KDE) is custom made. Because of that, various enhancements and particular filesystem and organization they use OSX deserves to be called an OS. Vista is just copying them. And no, I don't use a Mac but I tried OSX on a PC and it was way better then the Vista which is complete and utter junk -- both visually and functionally wise.
 
IF your going to get that technical, at least call the distributions flavors :).

And by "more or less", that’s what I meant. I could have said that Linux is a monolithic kernel, but that’s not really meaningful. I applaud you though in your efforts to make sure everyone is correct in all their terms.
 
A local new station (Arizona) ran a piece on computer repairs, they set up a new tower PC with a slightly unseated video card then called computer repair services for onsite service. Of the ten companies called, one didn't even find the problem. The geek squad charged $249 USD for reseating the video card, that was seven times the average of what the other companies charged to reseat the video card. Now either the GS management has a real high flat rate or that onsite service person is supplementing his income.
 
Yes that is normal. I do agree that you should play for the knowledge of knowing the Vidcard is loose, but that is excessive. When you take it to places like Best Buy, expect to pay a higher $/Knowledge ratio.

I have seen that situation occur more then a few times... and each time we fixed it for free, then did our system scans to see if we could offer a service that is beneficial to the customer and worth their money, i.e. spyware cleanup.
 
today it was about windows vista
( alot of my fellow employees called it a MAC OSx rip off )
.....so true indeed
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They both ripped off Solaris.

MS and Apple been ripping off each other ever since Apple ripped off PARC.

What the heck, it fosters competition and keeps up the rate of progress.


-Brad
 
today it was about windows vista
( alot of my fellow employees called it a MAC OSx rip off )
.....so true indeed
Click to expand...
They both ripped off Solaris.

MS and Apple been ripping off each other ever since Apple ripped off PARC.

What the heck, it fosters competition and keeps up the rate of progress.


-Brad
Has anyone ever thought of the idea that there are no new idea's?
 
Yep. Everyone is round-robin ripping everyone else off. There hasnt been a new idea since dos 6.0.


64bit (bleh done aready)
Dual core (bleh old)
Click to expand...

What about Tetra core. :?: 8)

:arrow: P.S. Tetra = 4 :roll: :lol: 😱
 
Yep. Everyone is round-robin ripping everyone else off. There hasnt been a new idea since dos 6.0.
64bit (bleh done aready)
Dual core (bleh old)
Click to expand...
I wouldn't go that far. Even with hyperbole.

Then again I'm not sure what you're expecting. Usable AI perhaps?


-Brad
 
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