[SOLVED] Blue Screens, dmp files posted, what's wrong ?

[Johntron1]

https://www.dropbox.com/scl/fi/kmj1...ey=xbukjyn63vhh2zbaq7z8ul5ze&st=p1fpka8n&dl=0
https://www.dropbox.com/scl/fi/xpnq...ey=u8chlsmx3e9njgyc49ro2gkyo&st=yr385vdq&dl=0

Here's the dmp files and perfmon log.
System specs.

• OS - Windows 11
• x64
• What OS was originally installed on the system? Windows 10
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from a retailer)? Full Retail.
• Age of system (hardware) 3-4 Years
• Age of OS installation - have you re-installed the OS? Too many times to count.
• CPU model Ryzen 3600
• Video Card model RX 6600
• MotherBoard - (if NOT a laptop) MSI B450 A Pro Max
• Power Supply - brand & wattage (if laptop, skip this) Corsair 750w
• System Manufacturer MSI?
• Exact model number (if OEM or laptop)
• Laptop or Desktop? Desktop

Just ask me if you need more information.
Thank you.

 

[Lutfij]

OS - Windows 11
+
What OS was originally installed on the system? Windows 10
Did you migrate to Windows 11 using the internal upgrade path found on Windows 1o? If so, did you recreate the installer for Windows 11, disconnecting all drives except the one you wish to install the OS onto, to install the OS in offline mode? Later installing all drivers in an elevated command?

Corsair 750w
Corsair is the brand of the unit while 750W is the advertised wattage of the unit. What is the model of the PSU? PSU is ~4 years old?

MSI B450 A Pro Max
What BIOS version are you currently on for your motherboard?

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I went through your dump files using WInDBG;
ffxiv_dx11.exe
seems to be triggering the issue. There are lot of threads across multiple forums;

https://www.reddit.com/r/ffxiv/comments/1cnu6vo/possible_solutions_for_ffxiv_dx11_error/

https://forum.square-enix.com/ffxiv/threads/515170

 

[Johntron1]

OS - Windows 11
+
What OS was originally installed on the system? Windows 10
Did you migrate to Windows 11 using the internal upgrade path found on Windows 1o? If so, did you recreate the installer for Windows 11, disconnecting all drives except the one you wish to install the OS onto, to install the OS in offline mode? Later installing all drivers in an elevated command?

Corsair 750w
Corsair is the brand of the unit while 750W is the advertised wattage of the unit. What is the model of the PSU? PSU is ~4 years old?

MSI B450 A Pro Max
What BIOS version are you currently on for your motherboard?

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I went through your dump files using WInDBG;
ffxiv_dx11.exe
seems to be triggering the issue. There are lot of threads across multiple forums;

https://www.reddit.com/r/ffxiv/comments/1cnu6vo/possible_solutions_for_ffxiv_dx11_error/

https://forum.square-enix.com/ffxiv/threads/515170

This isn't just from ffxiv_dx11.exe. I'm bricking (hard crashing) while on Youtube etc. When this happens a dmp file isn't created.

I migrated from 10 a long time ago. I've reinstalled 11 multiple times, even went back to 10, this still happens. Currently on 11. There's only one drive on this PC, the boot drive, which is also the storage drive.
I removed partitions when doing the clean installs. I don't understand how to download programs through CMD, used Linux once so I understand what you mean, I think.

PSU is Corsair RM750e. Under 6 months old. I replaced the other PSU because I thought it might be causing this, (this has been happening for awhile...).

One of the three Versions from 2024 https://www.msi.com/Motherboard/B450-A-PRO-MAX/support
I have tried all three, updating the BIOS does not seem to stop the issue. I think I'm on the first one from 2024.

CPU: Ryzen 3600
CPU cooler: AK Deepcool Digital
Motherboard: MSI B450 A Pro Max
Ram: 16GB Kingston 3200 (8gb ea) / 32gb Corsair Veng 3200 (16 gb ea) [Troubleshooted both]
SSD/HDD: WD Sata SSD
GPU: RX 6600
PSU: Corsair RM750e
Chassis: Corsair 5000x
OS: Windows 11
Monitor: BenQ BenQ Mobiuz Ex240

 

[Johntron1]

I just ran Perfmon /report again and everything passed, which is really odd.
Just for some context: RTUsbSwSrvc (driver) was not working according to Event Viewer. When I enabled it to run in Services it automatically would stop running even when selected 'run on next failure' which leads me to believe it didn't fail but was conflicting. I disabled it because I figured it was conflicting with my current Wifi Adaptor. The other Service that wasn't running correctly was Shared PC account manager, which I disabled as well. (You can find both of these errors in the original perfmon report I posted.)
Probably not a fix but interesting nonetheless.

 

[Johntron1]

Nope still crashing...

https://imgur.com/5w554zG

View: https://i.imgur.com/5w554zG.png

 

[johnbl]

download and run microsoft autoruns64.exe and delete this driver" pwdrvio.sys (unrelated to problem)

reinstall your cpu chipset extentions to fix your usb extension driver (checksum issue)

all of your real problems are cause by your usb audio device. the service/driver is corrupting data in memory. You should check to see if there is a firmware update for the actual device, then look to see if there is a update for the service and drivers for the device. Most likely the firmware just needs to be updated or the usb extensions are broken.

ffxiv_dx11.exe programming mistake is the likely cause of the corruption. IE the program assumes that location of kernel data does not move in memory, Windows is free to move the data, the longer the system is running the more likely the data will be moved. windows moves the data but the program writes to the old memory location and corrupt the data of the owner of that memory location. this causes the crashes that looks like they are unrelated to your driver. common programming mistake. you can work around it by googling how to make windows delete your pagefile on system reboot, make the registry changes and reboot more often. (sleep saves the state, only deleting the pagefile will reduce the number of bugcheck until you get a real fix (update firmware/drivers and repair usb driver extension)

note: usb driver extensions should match the bios version (ie update from motherboard vendor website)
usb audio driver install might modify the extension.

032725-7140-01.dmp
access violation out of service ffxiv_dx11.exe
rtwlanu6.sys Thu Mar 17 23:37:04 2022
pwdrvio.sys Mon Jun 15 18:43:45 2009
fiio_usbaudio.sys Mon Feb 5 05:07:52 2024
fiio_usbaudioks.sys Mon Feb 5 05:08:44 2024
AMDRyzenMasterDriver.sys Mon Sep 2 23:16:28 2024
usb extentions have checksum issue
================

032725-5390-01.dmp security cookie overwritten

---------
stack overflow caused by ffxiv_dx11.exe
========
bad address used by ffxiv_dx11.exe

 

[Johntron1]

download and run microsoft autoruns64.exe and delete this driver" pwdrvio.sys (unrelated to problem)

reinstall your cpu chipset extentions to fix your usb extension driver (checksum issue)

all of your real problems are cause by your usb audio device. the service/driver is corrupting data in memory. You should check to see if there is a firmware update for the actual device, then look to see if there is a update for the service and drivers for the device. Most likely the firmware just needs to be updated or the usb extensions are broken.

ffxiv_dx11.exe programming mistake is the likely cause of the corruption. IE the program assumes that location of kernel data does not move in memory, Windows is free to move the data, the longer the system is running the more likely the data will be moved. windows moves the data but the program writes to the old memory location and corrupt the data of the owner of that memory location. this causes the crashes that looks like they are unrelated to your driver. common programming mistake. you can work around it by googling how to make windows delete your pagefile on system reboot, make the registry changes and reboot more often. (sleep saves the state, only deleting the pagefile will reduce the number of bugcheck until you get a real fix (update firmware/drivers and repair usb driver extension)

note: usb driver extensions should match the bios version (ie update from motherboard vendor website)
usb audio driver install might modify the extension.

032725-7140-01.dmp
access violation out of service ffxiv_dx11.exe
rtwlanu6.sys Thu Mar 17 23:37:04 2022
pwdrvio.sys Mon Jun 15 18:43:45 2009
fiio_usbaudio.sys Mon Feb 5 05:07:52 2024
fiio_usbaudioks.sys Mon Feb 5 05:08:44 2024
AMDRyzenMasterDriver.sys Mon Sep 2 23:16:28 2024
usb extentions have checksum issue
================

032725-5390-01.dmp security cookie overwritten

---------
stack overflow caused by ffxiv_dx11.exe
========
bad address used by ffxiv_dx11.exe

Thanks for the reply.
Should I also delete the other Partition Wizard driver, (pwdspio.sys)?
My paging profile wasn't large enough, this has been fixed. I can't do anything about the game files, that's on SE end.

I'm using Realtek Audio drivers and I have a Fiio k11 attached usb. This was happening before the dac was introduced to the system. How do you mean 'checking the firmware', how'd I go about doing that?

 

[Johntron1]

I've done all this before, the usbs must be busted. All of my chipset drivers are up to date, reinstalled them many times to try to fix this issue. I've done it again just now.
Unfortunately I don't have Windows Pro, so no GPE available to do pagefile clearing on reboot, (going to have to visit MajorGeeks again for a free version I suppose).

the usbs must be busted
Nevermind.. AMD Streaming Audio Device was updated in Device Manager. If it's been that the whole time I'm going to be upset.
Get back to you-

 

[Johntron1]

No Crashes since the post, however, this is a repeating theme: no crashes for a week and then suddenly an array of crashing with multiple different bugchecks.
I'll post new dumps when it happens.

 

[Johntron1]

Another BSOD caused by ffxiv_dx11.exe according to windbg. However the system failed to restart after the crash. Can't send you it because classic Windows.

I should also note that the USB dongle i use ASUS AX56 would be detected as a removable drive with Windows installation media on it. Obvious driver error. I uninstalled that and reinstalled that driver today as well. That dongle checks out now.

 

[johnbl]

just fyi: you might consider going into window control panel, device manager, find the menu item to show hidden devices
then look at the list of devices and delete any that are greyed out.
for usb devices, when you remove the device it just hides the device and the old driver is still loaded. it does this for each port you plug into so you can have different versions of usb drivers installed for each port that the device was plugged into. It can really mess things up. just fyi

 

[Johntron1]

just fyi: you might consider going into window control panel, device manager, find the menu item to show hidden devices
then look at the list of devices and delete any that are greyed out.
for usb devices, when you remove the device it just hides the device and the old driver is still loaded. it does this for each port you plug into so you can have different versions of usb drivers installed for each port that the device was plugged into. It can really mess things up. just fyi

Yes I am aware of this.
It was brought to my attention a few months ago when I decided to check this and do some research.
There was a hidden 'mouse filter' unknown device however that's my corsair mouse button macros.

I am also aware of shadow copies of old devices which can be seen here when my Wifi Adapter wasn't being recognized as the correct device.

Reinstalling USBs extensions and the Wifi Adapter while also installing a Realtek Wireless driver for another Wifi Dongle I use to connect to the internet for updates when this one is inaccessible, (Device Manager, uninstall, Reboot, Windows Update to check for new Drivers) seems to have helped a bit. Applications like Steam.exe that would previously crash and shut the system down are now crashing without the need to also shut the PC down. Programs like ffxiv_dx11.exe still crash however this is a completely unrelated issue as you stated earlier in your links. ffxiv_dx11.exe still crashes after awhile but it does not also shut the machine off. This is on SE's end.
In Laymen's terms: I definitely think there was (or still is) a driver issue. I think that a driver would wonk out and the moment something potentially 'bad' like a program crashing would provoke the driver to wonk to the extent to think that the system was in danger and provoke a bugcheck.

If anything changes I'll keep the thread updated.

 

[Johntron1]

Hard crash freeze, no reboot, no dmp file. Updating Bios.
The sound was crackling at points. It froze with a Youtube Short open.
Updated Bios from (E7B86AMI) M.N1

to

BIOS Version/Date American Megatrends International, LLC. M.N2, 2024-09-02

Definitely an audio issue from that freeze up.
Get back to you.

 

[Johntron1]

According to Windbg KERNEL_SECURITY_CHECK_FAILURE caused by ffxiv_dx11.exe, again.
In addition: ExceptionCode: c0000409 (Security check failure or stack buffer overrun).
Probably the later bugcode.
Updating chipset drivers again since BIOS update.
Relogged in to type this, Hypervisor BSOD straight away.
Will be clocking my CPU back to stable clock speed and turning off virtualization (reset since BIOS update). Not my first rodeo with crashes like this. The BIOS on this MB for some reason reverts to CSM mode when the BIOS is updated instead of UFEI and with virtualization turned on, this obviously causes issues with hypervisor.

 

[Johntron1]

Amd chipsets will not install, ran amd clean program, ran DDU for both audio and gpu nothing. System will not post when rebooting to install new realtek drivers... I'm actually getting upset now at how stupid this is.

 

[Johntron1]

1. Multiple ffxiv_dx11.exe program crashes, not bluescreens. Doesn't seem to be happening anymore for that program.
2. AMD chipset installer is literally broken - can't fix it even with the amd fix tool. Tried DDU for both audio and gpu, no fix for helping this stupid program install chipsets after BIOS update.

3. Had a Windows update this morning that rebooted the machine, thought that was a crash.
Then it crashed. Updates were:
2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)
2025-04 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5054979)

DMP here. https://www.dropbox.com/scl/fi/irj9...ey=85vodik4qm34ph079kf0h1dhu&st=cxq72rhs&dl=0

 

[Johntron1]

I finally managed to reinstall the chipset drivers. Instead of using the AMD chipset program I instead went into C: , AMD , Chipset Installer. It was a different installation altogether.
I checked the log and everything was successfully installed.
Before running that Chipset Installer I checked autoruns before and after to see what drivers were successfully installed and were not listed as 'missing', none are missing now. Drivers after Chipset Installation

I doubt this will fix the issue but it's something.

P.S
There's a current issue with Ryzen Master that I know about. In the image there's two versions listed. I've tried deleting the key, literally doing everything, the driver will reinstall. I don't think that's part of the problem though. Just bringing it up because ChatGPT might say it is.

 

[Johntron1]

I'm done troubleshooting, it's too stressful.
I have tried everything at this point that would identify a software issue it must be hardware.
iqrl bug codes when checked in poolmon show extreme numbers in their millions but it's beyond me and my paygrade.

 

[ubuysa]

Looking through all your dumps the problem seems to happen as the CPU comes out of an idle state. I have seen a few people before (mainly with AMD processors) where the CPU had became tardy switching from a low-power idle state to the high-power running state. What I'm seeing in your dumps could be caused by a similar issue.

One way to check (and mitigate against this if it is the problem) is to go into the BIOS setup and disable all C-States for all processors. This will stop the processors entering a low-power state when they fall idle. That will prevent any power transition issue when the processor then has work to do.

There are just two minor downsides to disabling C-States....

• The CPU will run a tad hotter when idle, but your cooler will handle that.
• The CPU will draw a tad more power when idle, but I doubt it's even measurable.

Try disabling C-States and see whether it helps. If not, you can always re-enable them again.

 

[Johntron1]

Thanks for your knowledge.
I'll disable global C-state and see what happens.
If it doesn't I'll be replacing the hardware.

When under load I've noticed the PC locks up for a few seconds. This is a rare thing but it happens when just starting in something like Battlefield 1 menu.
I doubt C-state being disabled fixed the issue due to what you said about the processor because it went from a low power state to a state under load [when this happens]. No bluescreen so I'll keep pressuring it.

 

[Johntron1]

No issues whatsoever in a week since disabling C-state on all cores.
It's only been a week - be back at the end of the month.

 

[Johntron1]

Service Exception causes by ffxiv_dx11.exe.
I plugged in my second monitor a day ago. New hardware issue perhaps because I had no issues prior to disabling C-states.
(This 'new' monitor' is an old one, was just fed up of having 1 display)

Did a little more digging.
Checked Relmon found some issues earlier today but not relative to when Windows crashed.
Both are AMD fail buckets:

https://imgur.com/gQKaVCX

View: https://i.imgur.com/gQKaVCX.png

https://imgur.com/9oIvi8X

View: https://i.imgur.com/9oIvi8X.png


These bluescreens (many! and not for amd i had a 1660 super before) were happening before i installed this gpu. It's convoluted and I'm not going to blame my gpu for it just yet. Based on the watchdog violations from this I'm going to disable the AMD Crash Defender Service and see what happens.
Now my corsair scimitar isn't recognized on startup...
Alright, I'm replacing this motherboard, right now. I'm done.

I ordered a MSI PRO B550-A PRO, SAMSUNG SSD 990 PRO with Heatsink & AMD Ryzen 7 5700X3D. I'm done with this build. I'm sticking to AM4 with PCIE 4.0 for now.
Thank you guys so much for your help over these past months. It's been frustrating trying to troubleshoot a system that is this messy.

 

[ubuysa]

The amdfendr.sys driver is part of AMDs Crash Defender Service, and I've seen this cause BSODs before. You don;t really need it, the Windows Timeout Detection and Recovery feature (TDR) does pretty much the same job. I would uninstall the AMD Crash Defender feature.

 

[JeffreyP55]

This isn't just from ffxiv_dx11.exe. I'm bricking (hard crashing) while on Youtube etc. When this happens a dmp file isn't created.

I migrated from 10 a long time ago. I've reinstalled 11 multiple times, even went back to 10, this still happens. Currently on 11. There's only one drive on this PC, the boot drive, which is also the storage drive.
I removed partitions when doing the clean installs. I don't understand how to download programs through CMD, used Linux once so I understand what you mean, I think.

PSU is Corsair RM750e. Under 6 months old. I replaced the other PSU because I thought it might be causing this, (this has been happening for awhile...).

One of the three Versions from 2024 https://www.msi.com/Motherboard/B450-A-PRO-MAX/support
I have tried all three, updating the BIOS does not seem to stop the issue. I think I'm on the first one from 2024.

CPU: Ryzen 3600
CPU cooler: AK Deepcool Digital
Motherboard: MSI B450 A Pro Max
Ram: 16GB Kingston 3200 (8gb ea) / 32gb Corsair Veng 3200 (16 gb ea) [Troubleshooted both]
SSD/HDD: WD Sata SSD
GPU: RX 6600
PSU: Corsair RM750e
Chassis: Corsair 5000x
OS: Windows 11
Monitor: BenQ BenQ Mobiuz Ex240

What Does "Bricking" a Device Mean?

When someone breaks a device and turns it into an expensive brick, people say they “bricked” it.

www.howtogeek.com

 

[Johntron1]

The amdfendr.sys driver is part of AMDs Crash Defender Service, and I've seen this cause BSODs before. You don;t really need it, the Windows Timeout Detection and Recovery feature (TDR) does pretty much the same job. I would uninstall the AMD Crash Defender feature.

For future reference would you happen to know the command line in cmd to uninstall this feature? Right now I have it disabled as a service. I decided to test if it would actually have a failsafe if i just held the powerbutton down on the machine and sadly it does.
It's:
SC DELETE "AMD Crash Defender Service"
> [SC] DeleteService SUCCESS