Question Can i get any faster internet?

[usbjaj]

So right now i have 20/4 Mbps internet speed and i woud like to ask can i get any faster though my line?
The details for my modem are in following picture
Screenshot-1 — ImgBB (ibb.co)

 

[nigelivey]

Surely that is a question for your ISP?

 

[usbjaj]

Surely that is a question for your ISP?

Im paying for 30/6 but only get 20/4 and they say my line can't handle 30/6 thats why im asking here bcs i feel like they are lying and just don't want to increase my speed

 

[punkncat]

Generally speaking, if you check the details of your internet package it will state things like "speeds up to", and likely mentions things about peak time demand and so forth.
The further you are away from the "hub" that provides the service for your particular area/street/whatever and the number of other people connected at that same time, their traffic....

Many factors involved.

Your options may include checking with another provider, if such exist in your area. Here, we have ONE provider of truly fast internet. Then there is slower DSL and even slower dish. The super fast fiber (and like) options are not available here.

 

[usbjaj]

Link Status Up
Modulation Type VDSL2
Actual Rate(Up/Down) 5117/22511 kbps
Attainable Rate(Up/Down) 14113/56828 kbps
Noise Margin(Up/Down) 17/9.2 dB
Line Attenuation(Up/Down) 6.1/17.8 dB
Output Power(Up/Down) 7.7/13.8 dBm
Data Path(Up/Down) Interleaved/Interleaved
Interleave Depth(Up/Down) 9/807
Interleave Delay(Up/Down) 0/4 ms
INP(Up/Down) 0.1/4.8 symbols
Profile 17a
LinkEncap G.993.2_Annex_K_PTM
CRC Errors(Up/Down) 0/0
FEC Errors(Up/Down) 0/48563
HEC Errors(Up/Down) 0/0
Showtime Start 53 h 45 min 27 s


This is what i can read from my modem,it says attaibnle rate 14/56 but they say it can't even go to 30/6 without breaking my line so are they lying to me or?