CD-ROM will not read CD's or DVD

[pjg061073]

Hi.. One day it was working..then one day the CD-ROM stopped reading..

this is my error..

Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.

Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: IDE\CdRomTSSTcorp_DVD+-RW_TS-T633A_______________DW20____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000027
Driver name: cdrom.sys
Driver version: 6.0.6002.18005
Driver date: 04-11-2009
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033


Any assistance would be great..

PJG

 

[Dark Lord of Tech]

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

Click Start
Start button
, type regedit in the Start Search box, and then click regedit in the Programs list.

User Account Control permission
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
In the right pane, if you have UpperFilters, right-click UpperFilters, and then click Delete.
Click Yes to confirm the removal of the UpperFilters registry entry.
In the right pane, if you have LowerFilters, right-click LowerFilters, and then click Delete.
Click Yes to confirm the removal of the LowerFilters registry entry.
Exit Registry Editor, and then restart the computer.

 

[lavessa]

hi, i've the same problem but i don't see any lowerFilters there.

 

[pjg061073]

Hi... I will try what you suggest but I will make a copy of my REG.. First..

Thanks

 

[pjg061073]

Responses are good... Have not edite4d my Registry.. A lil nervous.. Thx.. PJG

 

[pjg061073]

Best answer selected by pjg061073.

 

[Dark Lord of Tech]

This topic has been closed by Area51reopened