Computer crashes when installing sound card

[mharkins56]

i installed avast antivirus
it ran a boot scan
it put system volume_restore in virus chest
for whatever reason it did not give me the remove from chest option
i was instructed by avast to uninstall and reinstall in safe mode then i would have that option
when i reinstalled everything in virus chest was gone
now i have no sound and cannot use system restore
can this be remedied ?
it is a creative sound card in windows xp.

 

[Brett928S2]

Hi

Is it a Creative card in Windows 7 by any chance ?

If so I am not suprised, as I have seen a lot of problems with these...

All the best Brett

 

[mharkins56]

It is a creative card in windows xp. thanks

 

[mharkins56]

Hi

Is it a Creative card in Windows 7 by any chance ?

If so I am not suprised, as I have seen a lot of problems with these...

All the best Brett

it is a creative sound card in windows xp. thank you