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Question Computer extremely slow and stutters when games ARE NOT open?

aidenhol884

Commendable
Dec 26, 2018
15
2
1,515
0
I have installed the newest versions of both my audio and graphics card drivers. Whenever I open my computer, it acts completely normal for a couple of minutes. Then the entire system becomes laggy, things take a while to load, and my video skips around, it looks like about 1fps. The audio is also extremely glitchy and lets out a constant clack noise about every .5 seconds. But when I do open up a game such as Mordhau or Rust or any other graphically intensive game, my computer runs perfectly fine, just like when I built it. The audio is perfect, and my browsers, system, as well as my game, run flawlessly.
Here are my specs:
XFX RX 580 8gb ddr5 GPU
Ryzen 3 2200g CPU
16gb ddr4 3200 mhz ram (running at 2133 for some reason)
AB350m-ds3h motherboard
500gb m.2 with windows on it
250gb sata ssd
1tb sata hard drive
Thermaltake smart 500w bronze
 

Colif

Win 10 Master
Moderator
Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

try updating your chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/b350

what power plan are you running?
 

aidenhol884

Commendable
Dec 26, 2018
15
2
1,515
0
Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

try updating your chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/b350

what power plan are you running?
I am running the High performance power plan. I initially started on the balanced plan which worked fine up until my computer started to get buggy when I didn't have a game open. I switched it to High performance to try to fix the problem but nothing seemed to change.
 

aidenhol884

Commendable
Dec 26, 2018
15
2
1,515
0
Just did a clean boot, and it didn't fix anything. I disabled all of my startup processes, and I even clean booted twice, but my Radeon driver software still opened up. I can't tell if that is the problem or not, but i can't find a way to disable it.
 

Colif

Win 10 Master
Moderator
well, safe mode will stop drivers. but you can't really play games in it either

how much free space on the drives?
ssd don't need defrag but can slow down if full

did you turn on xmp in bios, that should fix ram speed.

how old is PSU? sometimes the fact it works fine under load but falls apart at idle could mean the PSU can't cope with how Ryzen CPU race to idle and can put stress on the PSU if its not designed to cope with the feature

I can't find many reviews of it, and from what I can tell it didn't cost a lot which makes me wonder.

You might want to test PSU
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/
or multimeter,
or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583
 

aidenhol884

Commendable
Dec 26, 2018
15
2
1,515
0
21.9 gb left on my boot drive m.2 nvme ssd
I built this pc with all new parts including the ThermalTake 80 plus smart 500w PSU in December of 2018
 

Colif

Win 10 Master
Moderator
21 should be enough to avoid too much slow down, it doesn't help to fill ssd up as they get super slow if they don't have space to shuffle other files in.

try safe mode and see if its still slow after 5 minutes
go to settings/update & security/recovery
under advanced startup, click restart now button
this restarts PC in a blue menu
choose troubleshoot
choose advanced
choose startup options
click the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode
 

aidenhol884

Commendable
Dec 26, 2018
15
2
1,515
0
Ok I booted my computer in safe mode and it has never run smoother!
Although I can't connect to the internet ( I assume this is a feature of safe mode) to check how it works with a couple chrome tabs open, but it runs extremely smoothly with zero skips or stutters, it is night and day.
Also, I checked my powers supply voltages through my bios, and they were all within the correct parameters.
How should I figure out what my original problem is? What does safe mode turn off that I hadn't already disabled?
 

Colif

Win 10 Master
Moderator
it could be drivers
you can't really run forever in safe mode as it doesn't let drivers run, so games will look pretty bad
go back into normal mode (just restart pc)

Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

Now its up to you, you can look through the drivers and try to find old drivers, or you can take a screenshot from (and including)Driver name to (and including)Creation date.

upload it to an image sharing website and show link here

All I would do is look at driver versions (or dates if you lucky to have any) to see what might have newer versions.
 

Colif

Win 10 Master
Moderator
LAN - download Win 10 Auto Install (1st link under windows) - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

what sound do you use?
Audio - Realtek audio drivers can be complicated, I will have to figure out which of the 2 you use (they changed how they work recently)

not sure what krispvad.sys is part of, seems to be noise cancellation?
The last 3 drivers on list are actually part of windows or at least, were installed by Windows based on their driver numbers. Strange they aren't marked as such and ignored by driver viewer.
10.0.1011.16384 = the Windows 10 version number the driver was installed with. 16384 was released Oct 2019.

What version of win 10 are you on?
right click start
choose run...
type winver and press enter
current version is 20H2 build 19042.867

being on an older version could be cause.
 
Last edited:

aidenhol884

Commendable
Dec 26, 2018
15
2
1,515
0
Windows version 20H2 build 19042.985
All I know is that I use the Realtek drivers
Also, I downloaded from the link you sent, what does that do? I cant find it to open the program, just the installer.
 

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