[SOLVED] Computer freezes when updating graphics drivers.

[kevindsouza113]

When I try to install GPU drivers for my RTX 2060 Super, the computer freezes, screen goes blank but stays on (getting display input) and peripherals don't work at all.

When I restart, windows starts diagnostic repairs and goes to a restore point.

What I've tried: Reseating the GPU multiple times, Uninstalling GPU driver via DDU in safe mode, reinstalling drivers both with and without safe mode.

Is my GPU faulty or is it just a driver issue?

 

[Deleted member 2731765]

Are you using a FRESH Windows OS install copy ? Is that a new Video card ? What does it say under the Device Manager, "display adapters" entry for the GPU, when you boot in safe MODE or otherwise ?

Anyways, first provide PC specs. Provide as much info as you can from your side......

-1. "Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Do not post DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec List tends to ward off potential members from helping you.

Please supply the following system details/information:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit.

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash".

*If "performance" related issue:
-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec .

 

[kevindsouza113]

Are you using a FRESH Windows OS install copy ? Is that a new Video card ? What does it say under the Device Manager, "display adapters" entry for the GPU, when you boot in safe MODE or otherwise ?

Anyways, first provide PC specs. Provide as much info as you can from your side......

-1. "Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Do not post DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec List tends to ward off potential members from helping you.

Please supply the following system details/information:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit.

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash".

*If "performance" related issue:
-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec .

Yes. Issue persists on fresh install. The entire system is new including graphic card. It's an entire new build.


Complete System Specs)
-CPU make and model# AMD Ryzen 7 3700x(Stock Clocks/Voltage, Stock Cooler)
-Motherboard make & model# Gigabyte X570 Aorus Ultra (Bios version F4i)
-RAM (amount, clock speed, model#/link of kit, configuration)G.skill Trident Z RGB 2x8gb 16GB CL17 3600Mhz
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)Nvidia RTX 2060 Super Stock, no drivers installed.
-Power supply make,model#, "AND" age Corsair RM750 2019, Brand New
-HDD/SSD configuration (1x 250GB Crucial MX500, 1x Crucial MX500 1TB, Seagate Barracuda 2tb 5400rpm
-Case/Chasis make,model# NZXT H500, 2x Front intakes 120mm, 2x rear exhaust 120mm
-Operating System (If using Windows note Framework and service pack version) Windows 10 Pro
-Monitor make, model#, and resolution LG 22MP68VQ, 22 Inch 1080p

When I try to install GPU drivers, the system just freezes. No peripherals work. When I force restart, windows starts automatic repair and begins system restore.

 

[Deleted member 2731765]

Your build is pretty good. I'm not fully sure where the problem might be. Have you tried to clear and reset all the CMOS/BIOS settings to default ? Do you have a SPARE GPU with you, so that you can check this PC ?

Or maybe borrow one from your friend ? From the description of your problem, this looks like an issue related to the GPU, imo.

 

[kevindsouza113]

Your build is pretty good. I'm not fully sure where the problem might be. Have you tried to clear and reset all the CMOS/BIOS settings to default ? Do you have a SPARE GPU with you, so that you can check this PC ?

Or maybe borrow one from your friend ? From the description of your problem, this looks like an issue related to the GPU, imo.

I will try to clear CMOS soon. But I've done restore optimized defaults in the bios but that doesn't help. Would it help if I reinstalled bios?

I don't have a spare GPU and cannot get one from a friend unfortunately.

I have contacted Nvidia for RMA. Hoping that fixes it.