Question Computer is STUCK in Single channel memory mode?

xdubzstepz

Commendable
Oct 29, 2017
3
0
1,510
0
I recently had to replace my motherboard because my last one broke. my new motherboard is a 760GM-HDV And I'm using Hyper x Fury DDR3 2x8GB sticks on a 64bit windows 7 OS.

But i've realized in the System information that 8gb is hardware reserved. I have cleaned the CMOS cleaned the CPU pins and reseated the CPU and Ram. I have upped the voltage of the ram to 1.55v. But the system continues to boot into single-channel memory mode. I have run memtest86 and it has come back with no errors and I have run CPU-Z, it and my system recognize both sticks running but only one seems to be working since the other is reserved. I tried booting the sticks individually and both work only in one slot.

Is my other slot broken? and if so why does my system still detect it?

Specs
https://valid.x86.fr/k8wabc

Information:

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name FULCRUM-PC
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.20, 11/05/2018
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.24545"
User Name Fulcrum-PC\Fulcrum
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 8.00 GB
Available Physical Memory 3.17 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 10.0 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys

 

xdubzstepz

Commendable
Oct 29, 2017
3
0
1,510
0
Try running your ram at 1333Mhz speed.
Since the motherboard states it supports higher speed with (OC).
Also I would not use that motherboard with FX 8350 since its based on old platform and with no VRM's cooling with 4+1 phase....
I changed the settings in the BIOS and it hasn't worked. 8gb of ram is still reserved. I tested both sticks and they are not faulty in the slightest. i'm really not sure what to do about this.
 

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