Question Confusing Problem regarding Graphics Driver and Dualsense Edge

[Rogue_DJ]

Not sure if this is the right place for this thread but here's the problem.

When I am playing seemingly any game with my dualsense edge plugged in I have an issue where both my monitors disconnect and show 'No display' while the game audio and video audio usually keep playing but sometimes not. I also cannot control the game or pause the video. Then after I restart my computer I have the Windows Basic Display Adapter installed and cannot open Adrenalin and must reinstall the AMD drivers. It has happened multiple times over the past few weeks since I got the Dualsense Edge and does not happen when I use my Xbox controller.

System:
Windows 10 Pro
AMD Ryzen 5700x
AMD Radeon RX 7900XT
32GB ram

Affected Games:
Final Fantasy XVI
Red Dead Redemption 2
Metaphor: Refantazio

Let me know if I need to provide any more info.

 

[helpstar]

are you using the dualsense edge with USB plugged in? where is it plugged in? Front panel, motherboard, USB2 or 3, monitor?

BIOS of the motherboard (which one is it?) up to date? which BIOS version is currently installed?

 

[Lolomid]

Check Your PSU: Make sure your power supply unit (PSU) is working properly. Check Your Graphics Card: If your graphics card is faulty, it could be causing the black screen. Change Your Monitor's Response Time Setting: If your monitor's response time is set too high, it could be causing the screen to go black.
Maybe your video cable has come loose or a power connector to the video card is loose. Check all power connections at the devices and at the PSU. If you have another HDMI or Display Port cable, give that a try too.