Archived from groups: microsoft.public.windowsxp.perform_maintain (
More info?)
Hi,
I'm looking to understand how remote assistance works, i've read your email
on how you used it with your bros' pc in the UK. Any chance of lending me a
hand?
--
Remember where theres a will theres a way and if there is a will there is
always a way!
"Nepatsfan" wrote:
> Glad to hear you were able to get RA running.
>
> --
> Nepatsfan
> "Kake" <Kake@discussions.microsoft.com> wrote in message
> news:04327477-4B13-4E22-8FC0-C2A5A282BD29@microsoft.com...
> > Hi Nepatsfanagain,
> > I managed to get a successful "Remote Assistance" session with
> > my bro in
> > UK... this was achieved by disabling "Zone Alarm" on my and my
> > bro's
> > computers and then enabling MS Windows Firewall... and all this
> > before
> > attempting to start MS Windows Messenger. It then went like a
> > dream... thanks
> > again.
> > Regards Kake
> >
> > "Kake" wrote:
> >
> >> Thanks again Nepatsfan,
> >> I will pursue your suggestions... this'll take a few days cos
> >> I'm in
> >> Australia and my brother who's computer I wish to drive, is in
> >> the England. I
> >> note your comment about Windows Messenger and we have at least
> >> reached that
> >> interaction successfully... the hiccup is that upon receiving
> >> a "Remote
> >> Assist" [RA], and my acceptance thereof, the systems drops and
> >> advises me
> >> that I either {1} do not have RA on my system or that {2} I
> >> have it disabled
> >> it. Item {1} is definitely not correct as I do have RA. For
> >> Item {2}, because
> >> I will be the "Helper" I have the relevant options, in RA,
> >> unchecked... I
> >> point out though that I have tried all combinations of checked
> >> and unchecked
> >> boxes and the result is always the same.
> >> Thanks again... I will post again once we pursued this matter
> >> further.
> >> Ciao -- Kake
> >>
> >> "Nepatsfan" wrote:
> >>
> >> > If you're having a problem running Remote Assistance, you
> >> > might
> >> > want to post your question to this newsgroup:
> >> >
> >> >
http://support.microsoft.com/newsgroups/newsReader.aspx?lang=en&cr=US&dg=microsoft.public.windowsxp.work_remotely&sloc=en-us
> >> >
> >> > From what I've seen there are two areas that cause the most
> >> > problems with Remote Assistance. First is a misconfigured
> >> > firewall. If you're using the built in Windows XP firewall,
> >> > you
> >> > need to allow Remote Assistance on the Exceptions page.
> >> > Second is
> >> > trying to use email to initiate the RA session when one or
> >> > both
> >> > of the computers are behind a router. I've found it a lot
> >> > easier
> >> > to use Windows Messenger in this situation.
> >> >
> >> > If you post a question to the remote group make sure you
> >> > mention
> >> > if the computers are using firewall programs or routers.
> >> >
> >> > --
> >> > Nepatsfan
> >> > "Kake" <Kake@discussions.microsoft.com> wrote in message
> >> > news:F5F15081-C23C-4009-947E-2F86DF9B1C3F@microsoft.com...
> >> > > Thanks Nepatsfan... for this advice, very useful... As it
> >> > > happens it finally
> >> > > took me to an area which I'd visited before... I was
> >> > > hoping to
> >> > > find some
> >> > > startling info, never mind... thanks again
> >> > >
> >> > > "Nepatsfan" wrote:
> >> > >
> >> > >> There are other ways to reach System Properties.
> >> > >>
> >> > >> 1. Right click My Computer and select Properties from the
> >> > >> drop
> >> > >> down menu.
> >> > >>
> >> > >> 2. Hold down the Windows key + the Break key at the same
> >> > >> time.
> >> > >> The Windows key is usually located between CTRL and ALT.
> >> > >> The Break key is usually located at top far right of your
> >> > >> keyboard.
> >> > >>
> >> > >> FYI, in Control Panel look for a line in the column on
> >> > >> the
> >> > >> left
> >> > >> titled "Switch to Category View". You should now see
> >> > >> "Performance
> >> > >> and Maintenance" listed in the right hand pane.
> >> > >> Click "Switch to Classic View" to return to your previous
> >> > >> setting.
> >> > >>
> >> > >> --
> >> > >> Nepatsfan
> >> > >> "LA" <LA@discussions.microsoft.com> wrote in message
> >> > >> news:5C644809-F8FF-44A2-845F-560877D6EF44@microsoft.com...
> >> > >> >I am to : Click Start, click Control Panel, click
> >> > >> >Performance
> >> > >> >and
> >> > >> > Maintenance, and the click System......I am unable to
> >> > >> > locate
> >> > >> > "Performance and
> >> > >> > Maintenance" in my Control Panel. Can you direct me as
> >> > >> > there
> >> > >> > where it
> >> > >> > is??????? Thanks, LA
> >> > >>
> >> > >>
> >> > >>
> >> >
> >> >
> >> >
>
>
>
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