Question Damaged HDMI cable has led to more problems ?

legepe

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Apr 26, 2020
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Hi everyone
I have a computer with:

MBD: MSI X570-A Pro
GPU: MSI Radeon RX 570 Armor 8G OC
OS: Windows 10

On inserting the HDMI cable, it badly damaged the end which plugs in to the graphics card, and it shorted out.
I took the graphics card out and tried the damaged cable after trying to fix it into the motherboard's own HDMI port.

Now, as well as not having any graphics, the computer will not recognize the mouse or keyboard, and it seems to stay in a powered-on state with everything lit up, but I can only switch it off by holding in the power button in for around 5 seconds

The only thing Ive tried is to power on holding the flash bios button, but I don't know what else to try.
Any advice would be very much appreciated
Thanks
legepe
 
include your complete system specs with the make & model of ALL components.

inserting the HDMI cable it badly damaged the cable end going to the grahic card, and shorted out
where was the this HDMI cable obtained?

normally this wouldn't affect the entire card, just the specific port.
what exactly has lead you to believe that the entire card has "shorted out"?
tried the damaged cable...Apart from not having any graphics, the computer now when switched on, will not recognize the mouse or the keyboard, and seems to stay in a powered on state
if this is some sort of odd dangerous cable, it's possible that you have damaged the entire board by trying to reuse it through the iGPU.

including your complete system specs will help to diagnose.
only thing Ive tried is to power on holding the flash bias button
this "Flash BIOS" button has nothing to do with powering the system.
so it wouldn't have the affect you may have been hoping for.
 

legepe

Reputable
Apr 26, 2020
62
0
4,530
Thanks for your replies

Unfortunately I will struggle to give you further spec's of components as i simply do not remember what I purchased around 4-5 years ago when I built it (I have photo if that would help, but I dont seem to be able to up load it - or maybe I am doing something wrong??)

Ive found this information, hope it helps

CPU: Ryzen 7 I think?

hard drive:

SABRENT M.2 NVMe SSD 500GB with Heatsink Gen 4, Internal Solid State drive 5000 MB/s​

Memory:

Corsair VENGEANCE RGB PRO DDR4 RAM 32GB (2x16GB) 3600MHz CL18 AMD Ryzen iCUE​


The HDMI cable came with a sony monitor at the time. it was fitting loose within the slot for it on the graphic card, and I tried to make it fit more securely but ended up damaging the cable, and thats what shorted the cable

Ive now tested the graphics card with a new cable on a different pc and it works fine. so the problem now has to be the mother board

Is there anything I can try with the mother board to somehow reset it?

Also, do you know, can the PCI 3 be used as well for graphics card on the MSI X570-A Pro?
 
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