Archived from groups: alt.sys.pc-clone.dell (
More info?)
"Banty" <Banty_member@newsguy.com> wrote in message
news:cspahi01bod@drn.newsguy.com...
> In article <8mvtu0l10ru5o8e6odm7im87fv5sm63vgq@4ax.com>, Ogden Johnson III
> says...
> >
> >"Taylor Palmer" <tdPalmer336@bellsouth.net> wrote:
> >
> >>Has anyone seen the Dell advertisement on TV where the guy is lying on
the
> >>bed talking to Dell tech support on the phone? This is deceptive because
the
> >>Dell tech in the commercial speaks English, and we all know this IS NOT
the
> >>case when one calls Dell support.
> >
> >You, of course, have filed your formal complaint with the Federal
> >Trade Commission over this gross violation of the "Truth in
> >Advertising Act".
>
> I'd like to see that.
>
> "Dell Computer's ads don't accurately respresent the ethnicity and
location of
> their technical support." The complainer gets to explain why that's a
material
> complaint.
>
> Banty
Materialality:
1. It is well publicized and acknowledged by Dell has outsourced all home
tech support overseas.
2. It is well publicized and acknowledged by Dell that the quality of that
support is all to frequently poor.
3. It is well publicized and acknowledged by Dell that many of the people
providing overseas tech support have problems communicating in
understandable English.
The Dell ads appear to clearly depict a HOME USER (indicated by his
surroundings) speaking to a person who appears to be American (though home
user support is NOT provided in the U.S.A.) and the person is speaking clear
and precise English. Dell has never, to my knowledged, depicted a call
center in India, or any other overseas nation, in any of their ads even
though that is where a lot of the support is happening. Now WHY would Dell
NOT want that information presented in their commercials?
If I were a lawyer I would ask that ALL of Dell's "quality control
recordings" be supplied for analysis to prove that what they are advertising
DOES NOT EXIST in the world of a home buyer of a Dell computer. Not only
deceptive, but I would argue FRAUDULENT and done with INTENT.
Sure wish I WAS a lawyer because I think Dell could be dinged for hundreds
of millions and then I'd be rich! Stop Michael Dell-lesh from lining his
pockets with lies, buy your computer elsewhere, or have one built for you!