Question Did I break my GPU?

[Grimmis]

This is my first build. The story is. After done building I turned it on and when loading with the mobo's logo, it crashed, the power cuts off. Tried it again after making sure every pin is connected fully, it cuts off again. I did this many times after trying reseating GPU, CPU, RAM. Eventually I managed to get to BIOS and it runs fine, 15 mins and no crash. Tried booting again, it got to windows logo loading then crashed. Tried again and I got to login to windows and it runs. I thought it's fixed then tried to install GPU app which is AMD driver installer app (it's just the app in which it will detect the hardware connected and install the specific driver. It didn't install new driver I don't think, just extracted file to C:/AMD). When extracting the app, the display goes black, debug led shows VGA. I tried using a trick I watched in yt to just switch PSU off and on again quickly. Didn't show display still. I turned the pc off from holding the power button (I think this is the point where my GPU started failing). I tried to turn in on, debug led show VGA again then I noticed the GPU fans are not spinning (I know that if GPU is not used enough it wont turn on the fans). Tried the off and on switch, it didn't do the trick, it just restarted the debug testing from CPU then eventually hitting VGA and stays on. I tried reseating GPU, replugging the pcie pins. Still the same, GPU rbg lit up, fans not spinning, no display. I tried an old GPU that doesn't have pcie pins and it runs windows fine. 30 mins and didn't crash. I shut it down. Then tried the problem GPU on an old mobo, the same issue, rgb on, no fans, no display. So I came to the conclusion that I broke my GPU and I need to go to repair shop.

Did I broke my GPU by repeatedly turning it off and on again? Or is my PSU not enough? Or even that my PSU is failing (even though it's brand new)?

I need to know if my PSU is sufficient or not before going RMA. So that after repairing the GPU, I can boot fine with the PSU

Specs:
Mobo: MSI B450 Gaming Plus Max
CPU: Ryzen 5 5500
GPU: Powercolor RX 5700 Red Devil
RAM: 16GB Dual Channel DDR4 3200Mhz
PSU: Digital Alliance DENGEN 550w 80+ Bronze
Storage: Toshiba HDD 500GB

Sorry for the long story.

 

[Lutfij]

Welcome to the forums, newcomer!

PSU: Digital Alliance DENGEN 550w 80+ Bronze
Haven't heard of this PSU before today.

I need to know if my PSU is sufficient or not before going RMA.
+
GPU: Powercolor RX 5700 Red Devil
https://www.powercolor.com/product?id=1565772473#spe
If you scroll down to the specifications section, you'll see that the minimum PSU suggested by the GPU maker is 650W. Your unit is short by 100W(assuming that the unit is brand new). If the unit isn't brand new, then you're merely inviting your components to damage with inadequate power.

Besides the fact that the PSU doesn't look like a reliably brand nor design.

 

[COLGeek]

As Lutfij said, your PSU is underpowered and you need to replace it.

 

[Grimmis]

Welcome to the forums, newcomer!

PSU: Digital Alliance DENGEN 550w 80+ Bronze
Haven't heard of this PSU before today.

I need to know if my PSU is sufficient or not before going RMA.
+
GPU: Powercolor RX 5700 Red Devil
https://www.powercolor.com/product?id=1565772473#spe
If you scroll down to the specifications section, you'll see that the minimum PSU suggested by the GPU maker is 650W. Your unit is short by 100W(assuming that the unit is brand new). If the unit isn't brand new, then you're merely inviting your components to damage with inadequate power.

Besides the fact that the PSU doesn't look like a reliably brand nor design.

Does the underpowered PSU cant even boot?
I used online PSU calculator and it tells me that my build only need 430watts so I figure I could get away with 550w. Also from a few article I saw stated that RX 5700 only draws 180watts.

So is my GPU fine or do I still need to put it in the shop?

 

[CountMike]

Does the underpowered PSU cant even boot?
I used online PSU calculator and it tells me that my build only need 430watts so I figure I could get away with 550w. Also from a few article I saw stated that RX 5700 only draws 180watts.

So is my GPU fine or do I still need to put it in the shop?

It's not only about total declared power of PSU but also about stability and real power (in Amperes) PSU produces at the PCIe branch. Most cheap, off brand PSUs overestimate power and can produce max power only in short bursts, some even outright cheat.

 

[thestryker]

DA DENGEN 550W 80+ Bronze

digitalalliance.co.id

If this is your PSU then it's extremely underpowered and not really 550W as it's only showing 20A on the 12v rail.

 

[DSzymborski]

That's a frightening PSU; this PC should never have been even turned on with this combination of parts. There's a very real chance that the PSU damaged the GPU, unfortunately.

Unsurprisingly, they seem to have made up the 80 Plus certification, too.

 

[Grimmis]

DA DENGEN 550W 80+ Bronze

digitalalliance.co.id

If this is your PSU then it's extremely underpowered and not really 550W as it's only showing 20A on the 12v rail.

Yes that's the one. WOW, I cheaped out on the PSU but I didn't it was this bad.

Definitely going to buy new PSU then. Any recommendations for around $70? That would be great.

 

[DSzymborski]

Yes that's the one. WOW, I cheaped out on the PSU but I didn't it was this bad.

Definitely going to buy new PSU then. Any recommendations for around $70? That would be great.

$70 is going to be tough. Depends where you are, though even in the US, where things tend to get the best pricing, even new Tier B PSUs of sufficient wattage are typically going to be $80 or $90 and up. Sure, the GPU is old, but the power requirements didn't go down. Older mid-to-high-end GPUs are basically like old Audis. Sure, you can get a 20-year-old Audi that used to cost $100,000 for $5,000 now, but it's still going to have the maintenance requires of a $100,000 car.

A Tier B PSU is as low as you ought to go on this GPU.

PSU Tier List rev. 17.0g - Cultists Network

PSU Tier List will help you to choose the best PSU out of hundreds of models on the market. From budget to the highest end Power Supplies.

cultists.network

As we've seen on these forums many times, sadly, is that a cheap PSU can be one of the most expensive components of a PC. This is the last component you ever want to cheap out on.

 

[thestryker]

Yes that's the one. WOW, I cheaped out on the PSU but I didn't it was this bad.

Definitely going to buy new PSU then. Any recommendations for around $70? That would be great.

It's going to be impossible to find a good 650W PSU for $70 right now. While I do think you would be okay with a 550W given the chosen components it gives you no room for anything else.

While I agree with the above you should be getting Tier B or higher if that isn't monetarily feasible you should be able to get by with something out of Tier C if it is gold highlighted as long as it's not under the low priority or speculative heading.

 

[Grimmis]

Ok, thank you all for the answer. I'll do some more research and check my budget too.

That's a frightening PSU; this PC should never have been even turned on with this combination of parts. There's a very real chance that the PSU damaged the GPU, unfortunately.

Unsurprisingly, they seem to have made up the 80 Plus certification, too.

Btw, how to check if PSU has real 80+ certificate?

 

[zinkles]

Btw, how to check if PSU has real 80+ certificate?

If its listed in the 80+ Website, it has a genuine certificate.

Just because it has a certificate, doesn't mean its good power supply, its just the efficiency rating. Although a certified company won't probably have an intention of tricking their users, it would be best to go with reputable brands just to be on the safe side.

The website - https://www.clearesult.com/80plus/manufacturers/115V-Internal

 

[DSzymborski]

Ok, thank you all for the answer. I'll do some more research and check my budget too.


Btw, how to check if PSU has real 80+ certificate?

Do note that this is not necessarily mean a PSU is good. It's an efficiency measure. But seeing someone fake the certification is a very bad sign. As is anything in which the +12V power available doesn't equal the total wattage available (or only a few VA short).

 

[Grimmis]

Hey all. Wanna update.
My GPU is FINE. Bought new PSU, Corsair RM750 which is A+ tier. Problem is seller only including one of all types of cables. Thought it won't be a problem. When I tried it, GPU still not displaying fans spins for a sec. Is it not getting enought power from the pigtail connection? Do I need a second cable to connect it to the psu?

 

[drivinfast247]

Hey all. Wanna update.
My GPU is FINE. Bought new PSU, Corsair RM750 which is A+ tier. Problem is seller only including one of all types of cables. Thought it won't be a problem. When I tried it, GPU still not displaying fans spins for a sec. Is it not getting enought power from the pigtail connection? Do I need a second cable to connect it to the psu?

How is the GPU fine if it doesn't work? 🤷‍♂️

How can a seller sell an item as new if it's opened and missing cables? 🤷‍♂️

 

[CountMike]

Hey all. Wanna update.
My GPU is FINE. Bought new PSU, Corsair RM750 which is A+ tier. Problem is seller only including one of all types of cables. Thought it won't be a problem. When I tried it, GPU still not displaying fans spins for a sec. Is it not getting enought power from the pigtail connection? Do I need a second cable to connect it to the psu?

You need to connect all connectors to GPU that are on it,

 

[Grimmis]

How is the GPU fine if it doesn't work? 🤷‍♂️

How can a seller sell an item as new if it's opened and missing cables? 🤷‍♂️

GPU is fine on another build.

I bought it used

 

[DSzymborski]

Did they even give you the correct cables?

It would also be helpful to provide all the information, rather than only giving it out in a tiny bits and pieces here and there.