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Guest
Archived from groups: comp.dcom.voice-over-ip (More info?)
Prior to signing up with Vonage I contacted their customer services
department to confirm that I would be able to call a 1901 number in the
UK that I use for international calls. I did this on at least half a
dozen occasions and each time was told that I would be able to and that
it would be covered under the £9.99 plan. Each time I called I
explained exactly what the number was for and how much it costs to call
the number with BT.
When I finally signed up and received their phone adapter I called the
number to check it and found that it was blocked. A quick call to
their technical support people confirmed that the number was blocked
and that I could not call it.
Furious that I had been lied to so many times by sales reps who were
obviously just after a sale I called to cancel the service. It has
actually taken me three calls to cancel because the first two said they
had cancelled me but actually didn't. They then had the cheek to
charge a cancellation fee and refused to refund any of my money until I
returned the phone adapter. The second person I spoke to said that
they would arrange pickup but as he wasn't sure how to do it in the UK
said I had to contact their UK office. The number he gave me doesn't
work. So I called their US office again (all calls go through to the
US office) and now they say I have to pay for the return of something
that doesn't work for me despite promises to the contrary.
Anyway, I would recommend that nobody sign up with Vonage UK if my
experience is anything to go by. You get lied to, you have to deal
with Americans who don't know what they are talking about, all their
documentation is for their US service and they are just generally
rubbish.
Regards, Jake.
Prior to signing up with Vonage I contacted their customer services
department to confirm that I would be able to call a 1901 number in the
UK that I use for international calls. I did this on at least half a
dozen occasions and each time was told that I would be able to and that
it would be covered under the £9.99 plan. Each time I called I
explained exactly what the number was for and how much it costs to call
the number with BT.
When I finally signed up and received their phone adapter I called the
number to check it and found that it was blocked. A quick call to
their technical support people confirmed that the number was blocked
and that I could not call it.
Furious that I had been lied to so many times by sales reps who were
obviously just after a sale I called to cancel the service. It has
actually taken me three calls to cancel because the first two said they
had cancelled me but actually didn't. They then had the cheek to
charge a cancellation fee and refused to refund any of my money until I
returned the phone adapter. The second person I spoke to said that
they would arrange pickup but as he wasn't sure how to do it in the UK
said I had to contact their UK office. The number he gave me doesn't
work. So I called their US office again (all calls go through to the
US office) and now they say I have to pay for the return of something
that doesn't work for me despite promises to the contrary.
Anyway, I would recommend that nobody sign up with Vonage UK if my
experience is anything to go by. You get lied to, you have to deal
with Americans who don't know what they are talking about, all their
documentation is for their US service and they are just generally
rubbish.
Regards, Jake.