- Nov 12, 2023
- 3
- 0
- 10
Hi,
I'm having constant issues with the wireless module on my laptop since I've bought it. Works fine, until I unplug the power adapter and try to download something. Then the connection goes off and suddenly the option to connect to a wireless network completely disappears from the control centre. The Intel WiFi 6 AX201 160 MHz shows orange exclamation mark and error code 10 in the device manager, but the bluetooth stays usable for most of the time.
I feel, that I've tried almost every solution, from troubleshooting, cold rebooting, updating Windows and BIOS, resetting network, disabling and re-enabling the driver, trying different network protocols, trying to reinstall with every official wireless and bluetooth driver from the HP and Intel websites, trying the functionality of the driver in bootable rescue image enviroment, reinstalling Windows four times (both 10 and 11), then trying to disable all updates and trying to work with the OEM drivers and finally switching the antenna connectors on the wireless module, which sadly also didn't help.
I'm sure, that it has something to do with the power management of the laptop, because the cold reboot and also the BIOS update manages to reset the wireless module, which makes it working and usable again, but only until I unplug the power adapter. Then after unproblematic few minutes, the code 10 appears again and I need to perform the cold reset or BIOS update to make it working. Someone suggested to change the settings of the wireless module in the power settings to maximum performance, but the option cannot be found in the settings, even if the driver is not malfunctioning at the moment. Setting the whole laptop to the performance mode didn't help and turning off the battery saver didn't help either.
I'm trying to solve this problem extensively for more than one month from now and it's driving me insane. I was so desperate, that I was thinking about using an usb wireless adapter, but they are expensive and horrible for most of the time, so I would be really glad, if someone would manage to find a solution to this frustrating issue. Thank you for your answers.
My laptop: HP ENVY X360 Convertible Laptop PC 13-Bd0023nf
I'm having constant issues with the wireless module on my laptop since I've bought it. Works fine, until I unplug the power adapter and try to download something. Then the connection goes off and suddenly the option to connect to a wireless network completely disappears from the control centre. The Intel WiFi 6 AX201 160 MHz shows orange exclamation mark and error code 10 in the device manager, but the bluetooth stays usable for most of the time.
I feel, that I've tried almost every solution, from troubleshooting, cold rebooting, updating Windows and BIOS, resetting network, disabling and re-enabling the driver, trying different network protocols, trying to reinstall with every official wireless and bluetooth driver from the HP and Intel websites, trying the functionality of the driver in bootable rescue image enviroment, reinstalling Windows four times (both 10 and 11), then trying to disable all updates and trying to work with the OEM drivers and finally switching the antenna connectors on the wireless module, which sadly also didn't help.
I'm sure, that it has something to do with the power management of the laptop, because the cold reboot and also the BIOS update manages to reset the wireless module, which makes it working and usable again, but only until I unplug the power adapter. Then after unproblematic few minutes, the code 10 appears again and I need to perform the cold reset or BIOS update to make it working. Someone suggested to change the settings of the wireless module in the power settings to maximum performance, but the option cannot be found in the settings, even if the driver is not malfunctioning at the moment. Setting the whole laptop to the performance mode didn't help and turning off the battery saver didn't help either.
I'm trying to solve this problem extensively for more than one month from now and it's driving me insane. I was so desperate, that I was thinking about using an usb wireless adapter, but they are expensive and horrible for most of the time, so I would be really glad, if someone would manage to find a solution to this frustrating issue. Thank you for your answers.
My laptop: HP ENVY X360 Convertible Laptop PC 13-Bd0023nf
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