Question Ethernet adapter randomly disconnects?

[Ffa1th]

Basically my Ethernet just disconnects while i'm playing Counterstrike 2 or other games. It also occurs when i use premiere pro. It doesn't happen while browsing or watching Youtube.
I always have to go to the troubleshooter to reset the network adapter and then have to wait until i get reconnected to the internet.
My mobo is aROG STRIX B650E-F GAMING WIFI , which comes with the Intel® 2.5Gb Ethernet

Things I've tried:
-Reset router.
-Reset modem
-Used windows diagnose tool to fix the issues.
-Clean install of Windows, BIOS
-Tryed old and latest version of intel network drivers, for all network adapters.
-Fiddled with a lot of power saving settings for both network adapters.

-ipconfig/all showed this

Windows IP Configuration

Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Controller (3) I225-V
Physical Address. . . . . . . . . : 08-BF-B8-6C-64-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4771:7824:55f5:5d61%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.50.96(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, 20 October 2023 11:57:53
Lease Expires . . . . . . . . . . : Saturday, 21 October 2023 11:57:53
Default Gateway . . . . . . . . . : 192.168.50.1
DHCP Server . . . . . . . . . . . : 192.168.50.1
DHCPv6 IAID . . . . . . . . . . . : 134791096
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-BD-F2-F0-08-BF-B8-6C-64-16
DNS Servers . . . . . . . . . . . : 192.168.50.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter WiFi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RZ608 Wi-Fi 6E 80MHz
Physical Address. . . . . . . . . : C8-94-02-6E-B2-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : CA-94-02-6E-92-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : CA-94-02-6E-82-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : C8-94-02-6E-B2-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes



Just help me out guys, i'm so tired of this ...
I need to know if this is a network issue , or should i just go out and start looking for a new mobo.

 

[helpstar]

Ethernet cable replaced?

 

[bill001g]

If you are quick enough do you see the port actually in disconnected state in the ipconfig command. Sometimes you see a red x symbol on the network icon depending on how long it disconnects.

Good news is this is almost always a bad cable. Be sure you use a good quality cable, it only needs to be cat5e but it must be pure copper and have wire size 22-24. Lots of those garbage flat cables. Even the best cable can get damaged though and cable is your cheapest thing to try.

It is not likely the chip on the motherboard. Now intel did have a bunch of bad chips "again" with the i225 series on some motherboards. It really depends on exactly the dates they were manufactured. They partially fixed it with firmware updates.
I would check you motherboard bios level and your driver levels.

BUT the problem they had was more a performance thing and mostly when it was running at 2.5g. It was not a disconnected port error from what I read.

You should not have to replace the motherboard in any case. You can get cheap pcie ethernet cards that can run in even 1x pcie slots.

Unless you cable is very long the cheapest thing should be to just buy a new cable to see if it fixes it.

 

[Ffa1th]

If you are quick enough do you see the port actually in disconnected state in the ipconfig command. Sometimes you see a red x symbol on the network icon depending on how long it disconnects.

Good news is this is almost always a bad cable. Be sure you use a good quality cable, it only needs to be cat5e but it must be pure copper and have wire size 22-24. Lots of those garbage flat cables. Even the best cable can get damaged though and cable is your cheapest thing to try.

It is not likely the chip on the motherboard. Now intel did have a bunch of bad chips "again" with the i225 series on some motherboards. It really depends on exactly the dates they were manufactured. They partially fixed it with firmware updates.
I would check you motherboard bios level and your driver levels.

BUT the problem they had was more a performance thing and mostly when it was running at 2.5g. It was not a disconnected port error from what I read.

You should not have to replace the motherboard in any case. You can get cheap pcie ethernet cards that can run in even 1x pcie slots.

Unless you cable is very long the cheapest thing should be to just buy a new cable to see if it fixes it.

Hi there,
thanks for your reply. I forgot to mention that i use a powerline adapter since its impossible for me to get an ethernet cable to my computer unless i use a 25m long cable. Its also weird because the problem also occurs when i use wifi instead of ethernet. I'll try using a new cable but i doubt that this will work. Right now i use UTP CAT.5E cables.

 

[bill001g]

You have to be extremely careful about what you are seeing.

You can have a port physically go down or you could for example unplug the wire coming into your house from your ISP.

In both cases you will lose your data connection but in the first case it is a more of hardware failure with the cable or port. You need to see what type of error you are actually getting.

When you have powerline networks it still could be the cable to your pc or maybe the port but now you have the added complexity of a second cable going to your router and the powerline units themselves and the electrical wires between.

Wifi is very common to drop a connection but since this is using completely different hardware and transmission methods it would be unlikely to have the same cause.

For both wifi and a ethernet/powerline connection to be affected you would more suspect the a router failure. That though would be rare it would be much more common that you are just losing the internet connection.


You are going to have to try to narrow this down. If it was just a ethernet port going to a actual disconnected status it is much easier.

 

[Ffa1th]

You have to be extremely careful about what you are seeing.

You can have a port physically go down or you could for example unplug the wire coming into your house from your ISP.

In both cases you will lose your data connection but in the first case it is a more of hardware failure with the cable or port. You need to see what type of error you are actually getting.

When you have powerline networks it still could be the cable to your pc or maybe the port but now you have the added complexity of a second cable going to your router and the powerline units themselves and the electrical wires between.

Wifi is very common to drop a connection but since this is using completely different hardware and transmission methods it would be unlikely to have the same cause.

For both wifi and a ethernet/powerline connection to be affected you would more suspect the a router failure. That though would be rare it would be much more common that you are just losing the internet connection.


You are going to have to try to narrow this down. If it was just a ethernet port going to a actual disconnected status it is much easier.

How would i be able to see what errors I am getting?

 

[bill001g]

Event monitor will show things like ethernet cable failures.

Other things you are going to have to actively test for. Pretty standard first tests would be to leave a constant ping run to your router IP and a common server on the internet like 8.8.8.8. You would then know if you were losing the connection inside your house or the problem was outside.

 

[Ffa1th]

Event monitor will show things like ethernet cable failures.

Other things you are going to have to actively test for. Pretty standard first tests would be to leave a constant ping run to your router IP and a common server on the internet like 8.8.8.8. You would then know if you were losing the connection inside your house or the problem was outside.

in the event moniro i can see a critical Kernel-Power 41 (63) error. What does this mean?

 

[bill001g]

You find lots of errors in event monitor for many things. Hard to say maybe you lost power at some time or had a crash. It would be much more than just your network going down.

 

[Ffa1th]

You find lots of errors in event monitor for many things. Hard to say maybe you lost power at some time or had a crash. It would be much more than just your network going down.

would a dedicated network card solve the issue?

 

[bill001g]

My guess would be it is not the port so buying a new card would make no difference.

If you had a very simple case of a ethernet cable plugged directly into the router then it would be more likely.

In your case you have powerline network devices in the path and you say it does the same thing on a wifi connection.

This looks more like a router or internet problem.

Again run constant ping to your router IP to test for failures inside your house. If that is good run a constant ping to 8.8.8.8 to look for issues outside your house.

 

[Ffa1th]

My guess would be it is not the port so buying a new card would make no difference.

If you had a very simple case of a ethernet cable plugged directly into the router then it would be more likely.

In your case you have powerline network devices in the path and you say it does the same thing on a wifi connection.

This looks more like a router or internet problem.

Again run constant ping to your router IP to test for failures inside your house. If that is good run a constant ping to 8.8.8.8 to look for issues outside your house.

Alright, Thanks.

I know a lot about PC hardware but when it comes to software or internet problems, im a real noob. Could you give me the code i can paste in CMD for those ping cycles if possible? Maybe some others too if that helps. That would help me out a lot.

 

[bill001g]

ping 192.168.50.1 -t

It should be your router ip based on you other post

 

[Ffa1th]

ping 192.168.50.1 -t

It should be your router ip based on you other post

im still not sure if its my internet thats acting weird since its a very concistant issue. every time i start counterstrike 2, or one of the other games or premiere pro, my internet completely disconnects, and half of the time my pc also completely freezes. This all started happening from the moment i upgraded my pc. also since i upgraded my PC, all my drives started acting really weird. my boot drive once wasn't recognised, my 2nd ssd just died, i couldn't store anything on it. my HDD started making weird sounds and my external ssd sometimes just disconnects when i use it for school projects. They all happen quite consistently.

 

[bill001g]

All you can do is start testing to eliminate stuff. I mean you can go crazy and replace a motherboard but that is a expensive things to try when it could be something else.

You kinda need to find something that will show the error that is simpler like the ping command. The test the eliminates windows drivers etc is to boot a linux image but that does little good if your testing method is to run some game and see if it disconnects. Many games will not run under linux...especially the ones that you boot from a USB rather than install.

If you can get something simple to fail like a ping command or even some basic web pages you can easily do those on a linux install.

BUT step 1 is to try to eliminate other causes.

I would temporarily run a long ethernet cable over the floor just to test a simple network connection. If you really have a ethernet port issue it would have issues even with a direct cable. If it is fine then you suspect the other cables or the powerline network devices as the cause.