Question Event ID 153 and 129 when connecting portable USB SSD ?

[DScorpion]

Hello, friends.

My Asus Sabertooth 990FX R2.0 motherboard has an internal USB 3.0 port. I connect the front panel using an adapter from USB 3.0 to 2.0. The panel works fine with USB flash drives but when connecting external SSD drives (Samsung Portable SSD T5 and T3), problems begin. The first time the disk is always detected and starts working. It works great without any problems. But if you remove it and connect it again, then the second or third time it stably freezes. Most often, the third time. Or it may take a very long time (2-3 minutes) for the disk to be recognized and become accessible. There are many messages in the system events:
Event ID 129, Reset to device, \Device\RaidPort11, was issued
Event ID 153, The IO operation at logical block address for disk was retried

If I open My Computer while the drive is being detected, Explorer will freeze. If I remove the disk, it will not work in this port again until reboot. But it will work fine in other ports. And other devices will work in this port.

This happens on any hard drives, so the problem is not with them. The same disks work fine in other ports. I also tried different adapters from the internal USB 3.0 to 2.0. I thought that the problem might be in energy saving. But in the power plan settings there is a ban on disabling ports. In the device manager, I also found this internal USB port and set a ban on disabling the device in the settings. I have a feeling that the first and second time the port receives the necessary power. And after that, not enough for the disk to work. Could this be? If so, what can be done about it? Reinstalling Win 11 does not help. The latest drivers and BIOS firmware are installed. Please tell me what else I can try?

OS - Windows 11 Pro 24H2

 

[Ralston18]

Full system hardware specs?

PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drives: make, model, capacity, how full, how connected?

Other attached peripherals?

 

[DScorpion]

Full system hardware specs?

PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drives: make, model, capacity, how full, how connected?

Other attached peripherals?

PSU: Be Quiet Straight Power 11, 850W, new
Video: Nvidia GeForce GTX 950.
CPU: AMD FX-8370
Disk drives: Samsung Portable SSD T3 (500 Gb), T5 (2000 Gb), or any others. The problem occurs on all of them.
Other attached peripherals: DVD-rom, another front-panel with USB and mini-jack, network card PCI-E with intel9260 chipset (with USB for Bluetooth), Kingston SSD DC500M 1.92Tb.

 

[Bob.B]

Hello, friends.

My Asus Sabertooth 990FX R2.0 motherboard has an internal USB 3.0 port. I connect the front panel using an adapter from USB 3.0 to 2.0. The panel works fine with USB flash drives but when connecting external SSD drives (Samsung Portable SSD T5 and T3), problems begin. The first time the disk is always detected and starts working. It works great without any problems. But if you remove it and connect it again, then the second or third time it stably freezes. Most often, the third time. Or it may take a very long time (2-3 minutes) for the disk to be recognized and become accessible. There are many messages in the system events:
Event ID 129, Reset to device, \Device\RaidPort11, was issued
Event ID 153, The IO operation at logical block address for disk was retried

If I open My Computer while the drive is being detected, Explorer will freeze. If I remove the disk, it will not work in this port again until reboot. But it will work fine in other ports. And other devices will work in this port.

This happens on any hard drives, so the problem is not with them. The same disks work fine in other ports. I also tried different adapters from the internal USB 3.0 to 2.0. I thought that the problem might be in energy saving. But in the power plan settings there is a ban on disabling ports. In the device manager, I also found this internal USB port and set a ban on disabling the device in the settings. I have a feeling that the first and second time the port receives the necessary power. And after that, not enough for the disk to work. Could this be? If so, what can be done about it? Reinstalling Win 11 does not help. The latest drivers and BIOS firmware are installed. Please tell me what else I can try?

OS - Windows 11 Pro 24H2

When you unplug these disk are you using the eject button in the taskbar?

 

[DScorpion]

When you unplug these disk are you using the eject button in the taskbar?

Yes, I always use eject button.

 

[Bob.B]

Yes, I always use eject button.

Just to get it out of the mix.
Device mgr/usb controllers.
Look at the properties of each item there is a power option on some.

 

[DScorpion]

Just to get it out of the mix.
Device mgr/usb controllers.
Look at the properties of each item there is a power option on some.

The first thing I did in the device manager was remove the option that allows turning off the device to save power. I did this for all USB 3.0 ports.

 

[DScorpion]

Sometimes the disk is displayed in "My Computer". But its size is not indicated and when trying to open it, the explorer freezes. But this happens, as I wrote earlier, only when reconnecting the disk. And only when connecting the front panel to this internal USB 3.0 port. Maybe this is a feature of the USB 3.0 port when connecting USB 2.0 devices to it?

 

[Ralston18]

Are all USB devices drawing on host USB power?

Do you have an independently powered USB hub to test?

Only the hub is plugged into the host computer and all USB devices then plugged into the hub.

Connect devices just one at a time, test performance, then add the next USB device.

 

[DScorpion]

Are all USB devices drawing on host USB power?

Do you have an independently powered USB hub to test?

Only the hub is plugged into the host computer and all USB devices then plugged into the hub.

Connect devices just one at a time, test performance, then add the next USB device.

All these external SSD-drives have only one cable. It is used for both data and power.

Unfortunately, i haven't independently powered USB hub.

I tried to connect the Bluetooth power cable from the network card to this internal USB 3.0. The network card with the Intel 9260 chip is connected to the PCI-E slot, and for Bluetooth to work it needs additional power from the internal USB 2.0. Bluetooth works, but after sleep mode or hibernation Bluetooth disappears. Sometimes a complete removal in the device manager helps, sometimes a reboot. When connected to internal USB 2.0 ports, there is no such problem. Everything works absolutely stably. It seems that there is some problem with the power supply of this USB 3.0. I thought that the problem was in the adapter from USB 3.0 to 2.0. But I tried three different adapters.

 

[Ralston18]

Try to obtain an independently powered USB hub for testing purposes.

 

[DScorpion]

Try to obtain an independently powered USB hub for testing purposes.

Okay, I'll try to find it.

Are there any other settings that can affect this problem?

 

[Ralston18]

As a rule I would disable (for diagnostic and testing purposes) all power and screen savers, etc..

Also check all drives for capacity and remaining free space. (I limit my drives to 70-80% of capacity.)

Use Powershell to list USB devices

https://powershellfaqs.com/list-usb-devices-using-powershell/

You can easily find other similar tutorials & "how-to's". No third party tools/utilities needed.

My suggestion is to just use the cmdlet:

Get-PNPDevice -Class USB

Then remove, uninstall, disable as many of those devices as practical.

Run the system to determine if the Event ID problems have ended.

Then add USB devices back, one by one, allowing time or at least a reboot between additions.

Objective being to discover if there is some number of USB devices or some combintation of USB devices that cause the Event IDs to reappear. Or some other Event IDs appear.....

 

[DScorpion]

As a rule I would disable (for diagnostic and testing purposes) all power and screen savers, etc..

Also check all drives for capacity and remaining free space. (I limit my drives to 70-80% of capacity.)

Use Powershell to list USB devices

https://powershellfaqs.com/list-usb-devices-using-powershell/

You can easily find other similar tutorials & "how-to's". No third party tools/utilities needed.

My suggestion is to just use the cmdlet:

Get-PNPDevice -Class USB

Then remove, uninstall, disable as many of those devices as practical.

Run the system to determine if the Event ID problems have ended.

Then add USB devices back, one by one, allowing time or at least a reboot between additions.

Objective being to discover if there is some number of USB devices or some combintation of USB devices that cause the Event IDs to reappear. Or some other Event IDs appear.....

I never turned on screensavers. The computer is always in maximum performance mode.

I tried drives with different amounts of free space left. The problem does not depend on this.

I tried disconnecting all possible devices from the motherboard. But this does not affect the behavior of this internal USB 3.0 port and devices connected to it via an adapter.

It seems to me that there must be some setting that will solve this problem. But I can't find it. Or is this a feature of the USB 3.0 to 2.0 adapter? Because there are no such problems with regular 2.0 ports and all devices work perfectly and stably.

 

[Ralston18]

Question about "I connect the front panel using an adapter from USB 3.0 to 2.0."

Make, model, source?

= = = =

Run the Powershell cmdlet.

Expand the Window so all can be seen. Take a screenshot and post the screenshot here via imgur (www.imgur.com > green "New post" icon).

Also run

Get-WmiObject -Query "Select * from Win32_USBHub"

Lots of details but generally understandable. Look for anything that is not as expected or seems to be inconsistent with your build and the current configuration.

 

[DScorpion]

Question about "I connect the front panel using an adapter from USB 3.0 to 2.0."

Make, model, source?

= = = =

Run the Powershell cmdlet.

Expand the Window so all can be seen. Take a screenshot and post the screenshot here via imgur (www.imgur.com > green "New post" icon).

Also run

Get-WmiObject -Query "Select * from Win32_USBHub"

Lots of details but generally understandable. Look for anything that is not as expected or seems to be inconsistent with your build and the current configuration.

These are noname adapters from Aliexpress. I have not seen a branded one on sale. If such adapters existed from famous brands, I would gladly buy them.

I entered the command. The output is very large, so I am attaching it as a text file - https://disk.yandex.ru/d/F8UJdshTac3jMw

 

[Ralston18]

The attached text file appears to be non-English as translation was offered.

And as a general policy I do not open such files (English or not) any way.

Let's start with the first cmdlet:

Get-PNPDevice -Class USB

You should be able to copy and paste the full results into a post. If the results are too jumbled then we can easily change the output format to be more readable.

As for the longer Get-WinObject just read through it and match the listed devices to those devices installed on your system.

Some mismatch in information and configuration may prove revealing.

And (late thought), after reading back, what is the reason for the USB 3.0 to 2.0 adapter anyway? If the attached device is 2.0 I would expect it to work directly with the 3.0 port but at 2.0 performance.

What happens if you just do not use the adapter?