Question EVGA: No Response for RMA

[ambrose_de_lara]

EVGA do not provide good customer support.

This is disappointing as I often use their PSUs in builds.

In spite of having complained almost a month ago, I am still waiting for a response.

Despite claims to protect their products in case of failure they do no such thing.

Perhaps members should think twice about purchasing EVGA products as contrary to their slick corporate image (claims of quality and longevity) their RMA process is worthless.

EVGA's system seems to obfuscate, I received an automated response stating, "Serial Number not found" despite having entered all details correctly.

I found this extremely annoying and disingenuous.

Does anyone have an idea of how to get this company to respond? As they don't seem to answer their emails.

Thanks in advance and Happy New Year everyone.

 

[DSzymborski]

I've never had any issues with EVGA's RMA system in the past. Most recently, my GTX 1070 died last winter and they cross-shipped me a 1070 Ti as a replacement in a few days. Have you tried picking up a phone or contacting them on social media?

 

[geofelt]

Are you certain you sent your email to the right address?
You can always call them on the phone.

• Americas
  888.881.3842
  714.528.4500

• Europe
  49.89.189.049 11

 

[Dunlop0078]

I have only ever heard good things about EVGA's customer service, certainly compared to many other computer hardware companies. Maybe try giving them a call as said above.

https://www.evga.com/about/contactus/

 

[Gmoney06ss]

In my experience evga certainly does have exceptional customer service. Had a doa 960 years ago, shipped replacement no questions asked. As mentioned, call them.