Question Getting blue screen during userbenchmark, how to fix?

Jmusic88

Great
Mar 11, 2020
111
7
95
4
Hello,

I get a blue screen during userbenchmark. Error (video scheduler internal error).

It seems like it's my video card. I'm running a laptop with a dedicated Nvidia 635M card. The first test with the userbenchmark went fine because it used my integrated card. As soon as I made my Nvidia card a default, it's gives me the error.

I have updated both cards to their recent drivers but still does it.

Any ideas?

Thank you
 

Jmusic88

Great
Mar 11, 2020
111
7
95
4
Hello,

I get a blue screen during userbenchmark. Error (video scheduler internal error).

It seems like it's my video card. I'm running a laptop with a dedicated Nvidia 635M card. The first test with the userbenchmark went fine because it used my integrated card. As soon as I made my Nvidia card a default, it's gives me the error.

I have updated both cards to their recent drivers but still does it.

Any ideas?

Thank you
 

Jmusic88

Great
Mar 11, 2020
111
7
95
4
Are Windows and your main drivers other than video (network, motherboard chipset, etc) up to date?
I just migrated to an SSD. My windows is up to date yes, network is since I just upgraded the card myself as well. I am not sure about the motherboard chipset but when I go to Asus for my laptop (S56cm) not much is available. The bios last upgrade is from 2012.

If I go to device manager and click on update drivers it says it's up to date. I did go over my any other main components, it seems I am up to date.

Im not sure if migrating to an SSD (cloning) did anything. But I never tried userbenchmark when I had my HDD. I'm not a big gamer either, I played a few games (CS Go) it doesn't seem to crash. I am worried though that eventually I'll find an intensive program or game that will get me that blue screen.
 

Jmusic88

Great
Mar 11, 2020
111
7
95
4
Good. How hot is your CPU and GPU at idle and under load? Is the battery holding a full charge?
Currently (light use/idle): CPU both cores are 48-50C. Maximum at this session was 52 when I was installing intel driver assist and while it was searching. When I was cloning, updating my programs and it was 100% usage for a bit when it was doing its thing, it was at around 65C. I have since installed a cooling pad and put the laptop on an angle since ventilation was not the best.

GPU: It is also idle since my integrated graphics is the default. Right now it is 43C. When I used the benchmarking program, it crashed only within a few seconds of doing its GPU benchmarking, so honestly I do not think it was working hard at all However, I do not know its temperature under load. Under Hwinfo64 sensors, it did does not provide me GPU temperature info nor windows task manger. I just had to download GPU-Z to find out about the idle temperature.

Battery does hold charge. But I have it connected to the power supply at all times. Using hwinfo64 sensors, it says the wear level is 30%.
 

COLGeek

Cybernaut
Moderator
As this is an older laptop, do you know if the CPUs and GPUs thermal compound/pads have ever be changed? Have you used a can of compressed air to clean the fan intake and exhaust ports (and the fans themselves)?
 

Jmusic88

Great
Mar 11, 2020
111
7
95
4
As this is an older laptop, do you know if the CPUs and GPUs thermal compound/pads have ever be changed? Have you used a can of compressed air to clean the fan intake and exhaust ports (and the fans themselves)?
No the thermal compounds were not changed, and I have not used can of compressed air to clean the fan intake and exhaust ports. While I was opening the laptop up to change the components, I did not notice any dust bunnies though.

I do have can of compressed air at work that I can take home and use, but with the COVID lockdown, I won't be going there in a bit. I could order a can though.

I do keep my laptop off though, it does not run all the time. So when I used the userbenchmark program. I used it within 5 minutes of turning on my laptop.
 

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