Hard Disk get incredibly slow take 5 min to open even any one directory

[dilpreet singh 95]

hi guys
i got WB element 1TB External hard disk it suddenly got freezy and make my computer lil bit slow.
also it takes 5 to 7 mins to detect i tried to copy something the copying start and freez than again after few mins it start than stop and so on. it take 2 hour to copy 500 mb filehelp me i dont to format my harddisk

 

[SkyNetRising]

Check your disk with HDtune and see if you can read smart parameters from it (HDtune health section).
Post screenshot here.

 

[SuperSoph_WD]

Hey there, dilpreet singh 95!

I'm sorry to hear about your performance issues with the WD Elements drive. I'd advise you to attempt to connect the HDD with a different USB cable and also in a different USB port on your computer. Hopefully, this will improve the transfer rate. If you have access to another computer, you might as well plug the drive there and see how it will get recognized. I'd also strongly recommend you backup all your data from the external and have a copy of it stored somewhere else. Having only one copy of your files is highly risky and it's not a backup solution, even if it's stored on a backup drive.

Once you have your data safe and sound, use WD's Data LifeGuard Diagnostics to check up on the health and SMART status of your WD Elements. Just make sure you run both the QUICK and the EXTENDED tests.

Keep us posted with the results.
SuperSoph_WD

 

[dilpreet singh 95]

Check your disk with HDtune and see if you can read smart parameters from it (HDtune health section).
Post screenshot here.

here are some screen shot if it help
http://imageshack.com/a/img924/8149/N0rw31.png
http://imageshack.com/a/img922/6784/mNmkTB.png
http://imageshack.com/a/img924/8483/W5whuY.png

 

[SkyNetRising]

The drive is failing. Did you drop it?
If it is still under warranty, you can get a replacement.
If not, then get a new one anyway. You'll just have to pay for it.

 

[dilpreet singh 95]

The drive is failing. Did you drop it?
If it is still under warranty, you can get a replacement.
If not, then get a new one anyway. You'll just have to pay for it.

are you sure about it
well i m sure i didn't droped it

 

[SkyNetRising]

Yes - pretty sure about that. It's dying. 1213 relocated sectors is a lot.
And the count has increased rapidly from 1194 to 1213.
It most likely has received shock or bump while operating.

Backup anything important from that drive as soon as possible.

 

[SuperSoph_WD]

Check your disk with HDtune and see if you can read smart parameters from it (HDtune health section).
Post screenshot here.

here are some screen shot if it help
http://imageshack.com/a/img924/8149/N0rw31.png
http://imageshack.com/a/img922/6784/mNmkTB.png
http://imageshack.com/a/img924/8483/W5whuY.png

Hello again, dilpreet singh 95!

Unfortunately, @SkyNetRising is right. Your WD Elements external drive is way too damaged! Backup all your files from it immediately and make sure you copy it somewhere safe and sound.
Once you do that, check the warranty of the external HDD on our website. If it's still covered by the warranty, you should be able to send an RMA request and get a replacement. However, you need to get in touch with our Customer Support first, either by phone or e-mail.

Best of luck! Keep us posted if you have more questions!
SuperSoph_WD