Question hardlock.sys giving BSOD while installing a program

Oct 13, 2020
3
0
10
0
Hello everyone.

I'm installing a program on a 1 month old Windows installation. The installer needs to install "an USB driver" because the program revolves around USB dongles.
I open the installer, I enter a key, and it starts to "install the USB driver" but hangs and then, 20 seconds later, it a BSOD appears saying it's "hardlock.sys" what failed.

After a little bit a search (and trying to avoid sketchy websites that end in "soft") I found out that it belongs to Aladdin Technologies and, to remove it, you could try and stop the service on Task Manager. The problem is that the only thing I can find on my computer is a file named hardlock.sys on the drivers folder and a registry of it on regedit. If I delete the file from the drivers folder, it still BSODs and "regenerates".

I tried the HASP purge command line thing, but it still BSODs due to the hardlock.sys.

I had successfully installed the program on a previous Windows installation which ran on a HDD and had Kaspersky as an antivirus, if that helps.

Has anyone had a problem like this?

Here are my specs: (this is a little bit old, but the only difference is that now it has a new SDD)
https://valid.x86.fr/nm7jt4
 
Oct 13, 2020
3
0
10
0
You mean uninstall it?
a restore point might help.
boot in safe mode?
contact the software developer for support?
No, I mean install it. The software I'm trying to install has to install additional drivers. But when it is install those additional drivers, it hangs and a BSOD appears saying hardlock.sys failed. I just wanted to completely remove the hardlock.sys so I can proceed with the installation, but I can't find what program is using it.
 

ASK THE COMMUNITY

TRENDING THREADS