- 64 bit
- New System started with Windows 10
- Picked up the prebuilt from cyberpowerpc here
Its been having some odd crash issues for a while now. I updated Windows 10, and updated video drivers, and have checked for driver updates on other parts to no avail, though I may be missing something.
I've noticed a few blue screens, saying WHEA Uncorrectable Error, I've had the computer just freeze randomly, even while doing nothing (mouse can't move, no audio comes through, ctrl+alt+del does nothing, and I have to manually power cycle the PC to get it working), and I've left my computer on, and (the most common instance) I've walked away from the computer or left it on, and when I get back to it the PC has power cycled on its own due to some problem (whether its the blue screen, the freezing, or some unknown third issue, I don't know). These issues seem to happen indiscriminately, and occur whether I'm actively using the PC (though uncommon) or if barely anything is open and running. The PC isn't overclocked as far as I know, and the temps seem fine and sit at around 40c, and considering I'm in a hot and humid environment I'm not complaining.
They all share the same keywords, task category, event id, etc.
I've been having crashes pointing to ntoskrnl.exe for months now.
I have done memtest86, 8 passes, no failures. (Technically, two 4-passes back to back)
I've checked both my OS SSD and my HDD for disk errors - no problems.
I've run an sfc scan to check for windows corrupted files - none found.
The last step, running driver verifier, has crashed my pc before getting to windows 3 times in a row. Using BlueScreenView to look at the DMP file points all of them to RzDev_0226.sys.
Great, I have a culprit. Unfortunately, is there no way to roll this driver back, or update it? There are only two razer devices plugged in to my PC, the huntsman elite keyboard, and a firefly cloth edition mousepad. This is a brand new PC (purchased in December) with a 10850k and an rtx 3090, so I'm doubtful its anything due to having an old PC, and like I said, I ran those previous tests expecting it to be a hardware issue already, as this crash never occurred on my old PC.
So... what can I do? Beg Razer to update their drivers causing my PC to crash, or do I have to buy a different keyboard? Is there a quicker solution?
I'm legitimately desperate to get this fixed. I've been struggling with this problem for months. I've been searching for the file and have found no solutions..