Question Help! Win 10 BSOD

[Darkdean99]

Guys, I need help. Ive been facing BSOD from my old pc. It has an AMD A4-3400 2gb of Ram and 500gb hdd. It has been good these past years. Ive faced bsod basically PAGE FAULT BSOD ive followed everything i could find, clean install, turn of paging, updating drivers and everything. So i bought a new ram 8gb ddr3 1600 and thinking it may fix the problem maybe my 2gb ram is faulty and buying a new hdd but still, I still receive the BSOD, page fault. Ive tried memtest, windows diagnostic but it shows no error in my memory or ram. Please help how to solve this

 

[Colif]

can you turn page file back on? its needed for system to create dump files, which we use to find problem

Can yoiu do the steps in 1st post here - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/

It might still be drivers.

 

[Darkdean99]

can you turn page file back on? its needed for system to create dump files, which we use to find problem

Can yoiu do the steps in 1st post here - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/

It might still be drivers.

Okay, ill be turning it back and upload the dumfiles here

 

[Darkdean99]

https://www.mediafire.com/file/7g08dmwfsfbhnmg/101519-18390-01.dmp/file
here it is

 

[Colif]

I will ask a friend to look at files and convert them for me. He may not be able to help directly but his conversion will help me.

 

[Darkdean99]

I will ask a friend to look at files and convert them for me. He may not be able to help directly but his conversion will help me.

Thank you, im using my system now and it just bsod only 1 time

 

[axe0axe0]

I would suggest to remove the 2GB RAM, different modules that operate at different speed isn't optimal. If you already did this, please do it again and keep it removed whilst troubleshooting.

[Memory Device (Type 17) - Length 34 - Handle 002bh]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1_DIMM3
  Bank Locator                  A1_BANK3
  Memory Type                   18h - Specification Reserved
  Type Detail                   0001h - Specification Reserved
  Speed                         1333MHz
  Manufacturer                  Undefined      
  Serial Number                          
  Asset Tag Number                            
  Part Number                   RMB2GB484CC3-13HC

[Memory Device (Type 17) - Length 34 - Handle 0027h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1_DIMM1
  Bank Locator                  A1_BANK1
  Memory Type                   18h - Specification Reserved
  Type Detail                   0001h - Specification Reserved
  Speed                         1600MHz
  Manufacturer                  Undefined      
  Serial Number                          
  Asset Tag Number                            
  Part Number                   YRUIS1600MHZ

Since this is an old pc, when was the last time it was cleaned of dust?

 

[Darkdean99]

I would suggest to remove the 2GB RAM, different modules that operate at different speed isn't optimal. If you already did this, please do it again and keep it removed whilst troubleshooting.

[Memory Device (Type 17) - Length 34 - Handle 002bh]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1_DIMM3
  Bank Locator                  A1_BANK3
  Memory Type                   18h - Specification Reserved
  Type Detail                   0001h - Specification Reserved
  Speed                         1333MHz
  Manufacturer                  Undefined     
  Serial Number                         
  Asset Tag Number                           
  Part Number                   RMB2GB484CC3-13HC

[Memory Device (Type 17) - Length 34 - Handle 0027h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1_DIMM1
  Bank Locator                  A1_BANK1
  Memory Type                   18h - Specification Reserved
  Type Detail                   0001h - Specification Reserved
  Speed                         1600MHz
  Manufacturer                  Undefined     
  Serial Number                         
  Asset Tag Number                           
  Part Number                   YRUIS1600MHZ

I just cleaned the pc, change the thermals and everything because i bought a new case for it, i also tried using only the 8gb but it still does the page fault bsod

 

[Darkdean99]

I would suggest to remove the 2GB RAM, different modules that operate at different speed isn't optimal. If you already did this, please do it again and keep it removed whilst troubleshooting.

[Memory Device (Type 17) - Length 34 - Handle 002bh]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1_DIMM3
  Bank Locator                  A1_BANK3
  Memory Type                   18h - Specification Reserved
  Type Detail                   0001h - Specification Reserved
  Speed                         1333MHz
  Manufacturer                  Undefined     
  Serial Number                         
  Asset Tag Number                           
  Part Number                   RMB2GB484CC3-13HC

[Memory Device (Type 17) - Length 34 - Handle 0027h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1_DIMM1
  Bank Locator                  A1_BANK1
  Memory Type                   18h - Specification Reserved
  Type Detail                   0001h - Specification Reserved
  Speed                         1600MHz
  Manufacturer                  Undefined     
  Serial Number                         
  Asset Tag Number                           
  Part Number                   YRUIS1600MHZ

Since this is an old pc, when was the last time it was cleaned of dust?

I already followed using only the 8gb of ram but still, I always experience BSOD. Its like after like 10min of using it, it suddenly bsod

 

[axe0axe0]

Please run the tool from https://www.sysnative.com/forums/pages/bsodcollectionapp/ , it creates a zip of log files. Upload the zip to google drive and post a share link.

 

[Darkdean99]

Please run the tool from https://www.sysnative.com/forums/pages/bsodcollectionapp/ , it creates a zip of log files. Upload the zip to google drive and post a share link.

here it is http://www.mediafire.com/folder/k4w17el08qmhj/SysnativeFileCollectionApp this is the zip you told me

 

[axe0axe0]

Could you try a different service please, Mediafire wants me to pay to download those files.

 

[Darkdean99]

Could you try a different service please, Mediafire wants me to pay to download those files.

https://drive.google.com/drive/folders/1A2ZAf5fPAHyGM8S-gM6PnYJd_7-UsedG?usp=sharing try this one

 

[axe0axe0]

Please remove Driver Easy, driver update programs are not recommended, they only cause trouble. Any updated drivers should be reverted to the previous drivers.

Please check Emaxx for BIOS updates, your BIOS is from 2012.

 

[Colif]

was the 2gb memory stick added by you? its a different speed to the 8gb stick
YRUIS1600MHZ - 8gb - 1600
RMB2GB484CC3-13HC - 2gb - 1333

it might be okay if its been like it for a few years. I will let axe look after you

 

[Darkdean99]

Please remove Driver Easy, driver update programs are not recommended, they only cause trouble. Any updated drivers should be reverted to the previous drivers.

Please check Emaxx for BIOS updates, your BIOS is from 2012.

There is a bios update but then it says, it cannot because i need thw 64bit but the manufacturer doesnt have the 64bit version for my board

 

[Darkdean99]

was the 2gb memory stick added by you? its a different speed to the 8gb stick
YRUIS1600MHZ - 8gb - 1600
RMB2GB484CC3-13HC - 2gb - 1333

it might be okay if its been like it for a few years. I will let axe look after you

I already removed the 2gb stick and i reseat them but still bsod is happening wiyh the same page fault, ive tried clean install but it still is happening

 

[Darkdean99]

Btw what if ill just buy a new board and processor will this fix bsod if i still use my hdd and ram?

 

[axe0axe0]

We can't say with certainty, because right now it could be a dozen things. Most of the dump files provided are corrupted and the 2 dumps that aren't corrupted, both 0x50, have a wide range of causes. The other logs weren't much contributing either, unfortunately.

I do think the chance that the BSODs will be gone after motherboard and cpu replacement is pretty high, considering this is an old pc as you mentioned.

 

[Ketchup79]

I have a feeling it's due to a bad driver from driver easy. Since you previously did a fresh install anyway, I would do another fresh install (it's faster than trying to find and remove any bad drivers that problem put into place). If needed, used the Motherboard webpage for any drivers.

 

[Darkdean99]

I have a feeling it's due to a bad driver from driver easy. Since you previously did a fresh install anyway, I would do another fresh install (it's faster than trying to find and remove any bad drivers that problem put into place). If needed, used the Motherboard webpage for any drivers.

Ill try doing that one, sometimes the bsod happend right after the login page once i input my password it suddenly bsod

 

[Darkdean99]

So updates, i just clean install my pc and totally reset everything back to a frwsh one

 

[axe0axe0]

Thanks for informing us, please keep us posted on whether the crashes return or not. (hopefully not!)

 

[Darkdean99]

Thanks for informing us, please keep us posted on whether the crashes return or not. (hopefully not!)

So sad, it still has the page fault bsod maybe its time for me to buy a newer one, maybe the motherboard is broken because its too old and i just let it in the stock room full of dust and sometimes it has water. Thank you for your help

 

[axe0axe0]

I hope you did dust it before using it?