Question How to fix a monitor that keeps black screening ?

[Wanderer27]

Hello, I have an MSI Optix MAG281URF 4K monitor.

Here are the specs:
144Hz Adaptive Sync and G-Sync compatible.

My issue is when I use the monitor for a random period of time, it will just screen tear then go black. I have to shut off the monitor then turn it back on for the screen to return back to normal. Then the process repeats again.

I've enabled adaptive sync as well as Gsync. I've switched the ports on my GPU where the monitor is connected via display port. I've changed refresh rates. I've bought different display port cables. But nothing has solved the problem. Does anyone know how I can resolve this issue? Thank you for your time.

 

[helpstar]

update the firmware of the monitor
https://www.msi.com/Monitor/Optix-MAG281URF/support#firmware

while it´s black, can you open up the onscreen display of the monitor or switch sources or anything? if not, it´s a faulty monitor
do you have still warranty on the monitor?
https://account.msi.com/en/services/warranty-book/monitor

does it happen without adaptive sync and gsync enabled?

can you check with a TV or other monitor?

which GPU are you using?