[SOLVED] How to fix the Sound on my Win 10 System?

[werner_eksteen]

After the new windows 10 update my sound stopped working. At first there was a problem with my drivers which I fixed. Now the drivers seem to be working but I still don't have any sound. I can't play a test sound and it says everything is working, but it doesn't.

If I run Media Player Classic it gives me the followin error.

LAV Splitter Source (internal)::Audio
LAV Audio Decoder (internal)::Output
Audio Switcher::Out

Media Type 0:
--------------------------
Audio: IEEE Float 48000Hz 6ch 9216kbps

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_IEEE_FLOAT {00000003-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 24
cbFormat: 40

WAVEFORMATEX:
wFormatTag: 0xfffe
nChannels: 6
nSamplesPerSec: 48000
nAvgBytesPerSec: 1152000
nBlockAlign: 24
wBitsPerSample: 32
cbSize: 22 (extra bytes)

WAVEFORMATEXTENSIBLE:
wValidBitsPerSample: 32
dwChannelMask: 0x0000060f
SubFormat: {00000003-0000-0010-8000-00AA00389B71}

pbFormat:
0000: fe ff 06 00 80 bb 00 00 00 94 11 00 18 00 20 00 þÿ..»....... .
0010: 16 00 20 00 0f 06 00 00 03 00 00 00 00 00 10 00 .. .............
0020: 80 00 00 aa 00 38 9b 71 ..ª.8q


Media Type 1:
--------------------------
Audio: PCM 48000Hz 6ch 4608kbps

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_PCM {00000001-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 12
cbFormat: 40

WAVEFORMATEX:
wFormatTag: 0xfffe
nChannels: 6
nSamplesPerSec: 48000
nAvgBytesPerSec: 576000
nBlockAlign: 12
wBitsPerSample: 16
cbSize: 22 (extra bytes)

WAVEFORMATEXTENSIBLE:
wValidBitsPerSample: 16
dwChannelMask: 0x0000060f
SubFormat: {00000001-0000-0010-8000-00AA00389B71}

pbFormat:
0000: fe ff 06 00 80 bb 00 00 00 ca 08 00 0c 00 10 00 þÿ..»...Ê......
0010: 16 00 10 00 0f 06 00 00 01 00 00 00 00 00 10 00 ................
0020: 80 00 00 aa 00 38 9b 71 ..ª.8q


Media Type 2:
--------------------------
Audio: IEEE Float 48000Hz 6ch 9216kbps

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_IEEE_FLOAT {00000003-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 24
cbFormat: 40

WAVEFORMATEX:
wFormatTag: 0xfffe
nChannels: 6
nSamplesPerSec: 48000
nAvgBytesPerSec: 1152000
nBlockAlign: 24
wBitsPerSample: 32
cbSize: 22 (extra bytes)

WAVEFORMATEXTENSIBLE:
wValidBitsPerSample: 32
dwChannelMask: 0x0000003f
SubFormat: {00000003-0000-0010-8000-00AA00389B71}

pbFormat:
0000: fe ff 06 00 80 bb 00 00 00 94 11 00 18 00 20 00 þÿ..»....... .
0010: 16 00 20 00 3f 00 00 00 03 00 00 00 00 00 10 00 .. .?...........
0020: 80 00 00 aa 00 38 9b 71 ..ª.8q


Media Type 3:
--------------------------
Audio: PCM 48000Hz 6ch 4608kbps

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_PCM {00000001-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 12
cbFormat: 40

WAVEFORMATEX:
wFormatTag: 0xfffe
nChannels: 6
nSamplesPerSec: 48000
nAvgBytesPerSec: 576000
nBlockAlign: 12
wBitsPerSample: 16
cbSize: 22 (extra bytes)

WAVEFORMATEXTENSIBLE:
wValidBitsPerSample: 16
dwChannelMask: 0x0000003f
SubFormat: {00000001-0000-0010-8000-00AA00389B71}

pbFormat:
0000: fe ff 06 00 80 bb 00 00 00 ca 08 00 0c 00 10 00 þÿ..»...Ê......
0010: 16 00 10 00 3f 00 00 00 01 00 00 00 00 00 10 00 ....?...........
0020: 80 00 00 aa 00 38 9b 71 ..ª.8q


I've tried every fix I could find online but nothing seems to work. If anyone has a solution I would really appreciate it.

 

[Wolfshadw]

First the simple question. Are the speakers muted?

When you run any type of audio program do you see modulating green bar levels in the Sounds Property Window?

-Wolf sends

 

[werner_eksteen]

No. Nothing shows there but its not muted as well.

 

[Wolfshadw]

Do you have a discrete sound card or are you using your motherboard's onboard sound?

If discrete card, what is the model of the card?
If on-board audio, what motherboard model are you using?

-Wolf sends

 

[werner_eksteen]

Its onboard. Its a MSI 890FXA-GD70.

 

[Wolfshadw]

Since the motherboard doesn't natively support Windows 10, your best bet would be to try the drivers direct from Realtek.

Realtek ALC889 Chip Windows 10 64-bit Drivers

-Wolf sends

 

[werner_eksteen]

Since the motherboard doesn't natively support Windows 10, your best bet would be to try the drivers direct from Realtek.

Realtek ALC889 Chip Windows 10 64-bit Drivers

-Wolf sends

Thanks. I will try that and let you know if it works.

 

[werner_eksteen]

Didn't work. I was really hoping it would. Any other ideas?

 

[werner_eksteen]

I tried reinstalling the new drivers. Still no change. I also turned on all my seeing if windows might fix it through the troubleshoot but it doesn't pick up anything. I changed output devices and ports. No change. The test sound still doesn't want to play and it isn't muted. My drivers were working fine a week ago and suddenly it doesn't work. Could it be that my Sound Card has stopped working? The PC is 11 years old.

Since the motherboard doesn't natively support Windows 10, your best bet would be to try the drivers direct from Realtek.

Realtek ALC889 Chip Windows 10 64-bit Drivers

-Wolf sends

 

[werner_eksteen]

Sorry. Not trying to spam this but I really don't know what to do anymore. I tried troubleshoot again after enabling a few things and this is the results.

6 Audio services not responding Not fixed

Restart audio services Completed Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn’t responding.

Potential issues that were checked

Detection details​

Audio enhancements didn’t load Issue not present

One or more audio service isn't running Issue not present

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't running.

6 Audio device is disabled Issue not present

The audio device you selected is currently turned off in Windows.

Device state State information about the audio device. State: Enabled Status code: 1 Help link: DEVICE_STATE_XXX Constants

Audio device muted Issue not present

Audio can't play if the device is muted.

Audio device isn't set as default Issue not present

The default audio device is usually used to play or record sounds on your computer.

Audio format not set to default Issue not present

The speaker, headset or headphone is unplugged Issue not present

An audio device must be plugged in to play or record sound.

I tried reinstalling the new drivers. Still no change. I also turned on all my seeing if windows might fix it through the troubleshoot but it doesn't pick up anything. I changed output devices and ports. No change. The test sound still doesn't want to play and it isn't muted. My drivers were working fine a week ago and suddenly it doesn't work. Could it be that my Sound Card has stopped working? The PC is 11 years old.

 

[Wolfshadw]

It's possible that the audio chip has failed in the motherboard, but it'd be the first time I'd heard of something like that. Your best bet at this point would be to attempt to roll back to Windows prior to the update that knocked out your audio. If you can successfully roll back and get your audio working again, then we're pretty sure it was something in the update that killed it. If it's still not working after the roll back, then it's possible the chip failed and a sound card purchase (or system upgrade) would be in order.

-Wolf sends

 

[werner_eksteen]

Rollimg back did not work unfortunately. I don't know what else I can try. Restarting the services doesn't work either. Any other suggestions? The motherboard has been giving problems lately.

If there are no other solutions, what motherboard would be a good replacement and cpu?

 

[lordmogul]

Besides looking for a new board for the old one you might just look into some external sound solution. (Either some internal PCI or PCIe card or external USB adapter.)
For a new platform it would mean new board, CPU and RAM.

 

[Deleted member 14196]

I would clean install Windows

 

[werner_eksteen]

True but there are other functions of the board not working anymore. Such as sata ports not picking up my drives. Also the Cmos keeps resetting. I mean it's been 10 good years, but it's probably time.

What external USB adapter would work? Don't you still need a sound card gor that to work?

My headphones are using a USB port but not working?

Besides looking for a new board for the old one you might just look into some external sound solution. (Either some internal PCI or PCIe card or external USB adapter.)
For a new platform it would mean new board, CPU and RAM.

 

[werner_eksteen]

I actually did that just a few weeks ago. Completely reinstalled. Cleaned my hard drive everything.

Would it really make a big change if I do it now again?

I would clean install Windows

 

[Deleted member 14196]

It often fixes these issues. If that doesn’t fix it then you know you have a hardware issue