PC Specs
CPU - AMD Ryzen 5 2600X Six-Core Processor, 3600 Mhx, 6 Core(s), 12 Logical Processors
Motherboard - AsRock B450 Gaming K4
RAM - GeIL EVO POTENZA 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3000 (PC4 24000)
BiOS version/date - American Megatrends Inc P3.10 3/7/2019
GPU - NVIDIA GeForce RTX 2060
PSU - RMx Series™ RM650x 80 PLUS Gold Fully Modular ATX Power Supply
Hi there!
I'm posting here because I have no idea where else to go or what else to do. I apologize for the length of this post, but I figured the more detailed I can be, the better answers and suggestions any of you might have.
I recently built a gaming PC in July 2019. The PC worked fine until we had a power outage that caused the PC to turn off abruptly. Thankfully the PC was plugged into a surge protector. However, since then, my PC has been consistently crashing with a myriad of BSOD and accompanying stop codes. The crashes occur sporadically - either every 15-20 minutes or with hours/days between them. They also tend to happen no matter what the PC is doing - gaming, idling, watching Netflix/Hulu - it doesn't seem to matter.
The most common ones that I see are:
Critical Process Died
Unknown Store Exception
System Service Exception
Memory Management (Although I've only seen this error once)
Here is a list of everything that I've attempted to troubleshoot the issue. I must apologize, as I am an extreme novice when it comes to this, but I just want to get this PC working again.
After reading through many threads of people having similar issues; looking for something that might work for myself, I see that I should also update my BiOS. I have not done that yet - as I'm scared to. Some sites mention that updating your BiOS is likely never necessary;and in fact on the site for my motherboard's BiOS - it suggests not to update it if things are running normally. If you all think I should go ahead and do this, I will - I just don't want to brick my PC. And I'm not sure that its BiOS related, since the issues have been ongoing since about a month after I built my PC.
The one thing that has worked in the past is running memtest86. After my first 8 passes (on each partition), the crashes stopped for about 3 months. I traveled home for the holidays with my PC and they promptly started again. Each subsequent run has seemed to put a stop to the crashes for days, at most.
After the crashes first began, I took the PC to a MicroCenter repair shop. They charged me $40, but told me they didn't come across any issues while the PC was there. The crashes did stop for a few weeks once I got the PC back home,however.
One last thing that I think is worth mentioning: When I get the BSOD and accompanying stop code, my PC does attempt to reboot. However, upon attempting the reboot - it tells me to insert a boot drive. By turning off the PC and turning it back on, the OS boots back up normally.
Thank you for taking the time to read through this. I genuinely appreciate any and all suggestions to help resolve this.
CPU - AMD Ryzen 5 2600X Six-Core Processor, 3600 Mhx, 6 Core(s), 12 Logical Processors
Motherboard - AsRock B450 Gaming K4
RAM - GeIL EVO POTENZA 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3000 (PC4 24000)
BiOS version/date - American Megatrends Inc P3.10 3/7/2019
GPU - NVIDIA GeForce RTX 2060
PSU - RMx Series™ RM650x 80 PLUS Gold Fully Modular ATX Power Supply
Hi there!
I'm posting here because I have no idea where else to go or what else to do. I apologize for the length of this post, but I figured the more detailed I can be, the better answers and suggestions any of you might have.
I recently built a gaming PC in July 2019. The PC worked fine until we had a power outage that caused the PC to turn off abruptly. Thankfully the PC was plugged into a surge protector. However, since then, my PC has been consistently crashing with a myriad of BSOD and accompanying stop codes. The crashes occur sporadically - either every 15-20 minutes or with hours/days between them. They also tend to happen no matter what the PC is doing - gaming, idling, watching Netflix/Hulu - it doesn't seem to matter.
The most common ones that I see are:
Critical Process Died
Unknown Store Exception
System Service Exception
Memory Management (Although I've only seen this error once)
Here is a list of everything that I've attempted to troubleshoot the issue. I must apologize, as I am an extreme novice when it comes to this, but I just want to get this PC working again.
- Updated all drivers and windows
- Completed several full scans of anti-virus software (Windows Defender)
- Run system file checker. All scans have come back clean
- Run the DISM Tool. Found no issues here either
- Run chkdsk. This came back clean, although it took almost 24 full hours to complete. I'm not sure if that's normal
- Run memtest86. In total, I've run 40 passes through both partitions, and suffered 0 errors or fails
After reading through many threads of people having similar issues; looking for something that might work for myself, I see that I should also update my BiOS. I have not done that yet - as I'm scared to. Some sites mention that updating your BiOS is likely never necessary;and in fact on the site for my motherboard's BiOS - it suggests not to update it if things are running normally. If you all think I should go ahead and do this, I will - I just don't want to brick my PC. And I'm not sure that its BiOS related, since the issues have been ongoing since about a month after I built my PC.
The one thing that has worked in the past is running memtest86. After my first 8 passes (on each partition), the crashes stopped for about 3 months. I traveled home for the holidays with my PC and they promptly started again. Each subsequent run has seemed to put a stop to the crashes for days, at most.
After the crashes first began, I took the PC to a MicroCenter repair shop. They charged me $40, but told me they didn't come across any issues while the PC was there. The crashes did stop for a few weeks once I got the PC back home,however.
One last thing that I think is worth mentioning: When I get the BSOD and accompanying stop code, my PC does attempt to reboot. However, upon attempting the reboot - it tells me to insert a boot drive. By turning off the PC and turning it back on, the OS boots back up normally.
Thank you for taking the time to read through this. I genuinely appreciate any and all suggestions to help resolve this.