HP Deskjet 960c Printing Problem (Windows XP Professional ..

[nat]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

My printer seems to have taken on a life of its own. I recently changed color
cartridges and printing seemed to be okay. After about two weeks the red and
yellow seems to have gone dry (although no messages suggesting I need to
change cartridges have appeared). Additionally, when I attempt to print
something using only black and white (I manually make the change in the print
command settings) a significant portion of the text comes out in blue. The
black cartridge was also recently changed, but even if it were dry, I
shouldn't be getting blue, given I am selecting the black and white property.

Using the CD-ROM supplied with the printer, I tried to uninstall/reinstall
the printer drive application but after going through the process and
restarting the computer, the printer is still recognized - as if I never
attempted to uninstalled it. It would seem that I have multiple problems
going on and I don't know where to go to begin to resolve them. Thanks in
advance

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

1. Turn-off the power to your HP Deskjet 960c.
2. Uninstall your current HP Deskjet 960c software.
3. Visit the following HP web site, download the
"HP Deskjet Full Feature Software/Driver" for Windows XP.
4. Read and follow HP's instructions for properly installing the new software.

HP Deskjet 960c Printer FAQ
http://h10025.www1.hp.com/ewfrf/wc/documentIndex?dlc=en&lc=en&os=228&product=77146&lang=en&cc=us

Welcome to HP Diagnostics!

This web-based diagnostics tool offers troubleshooting assistance that will help
solve the most common problems with your HP product.
http://h30155.www3.hp.com/ediags/gs/index.aspx?lang=eng&cc=us&lang=en&cc=us

This HP forum is for System, Network, & Help Desk Administrators and other IT Professionals
who have questions about HP printers, their capabilities, and their connectivity:
http://forums1.itrc.hp.com/service/forums/familyhome.do?familyId=218&admit=716493758+1107116155632+28353475

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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"Nat" wrote:

| My printer seems to have taken on a life of its own. I recently changed color
| cartridges and printing seemed to be okay. After about two weeks the red and
| yellow seems to have gone dry (although no messages suggesting I need to
| change cartridges have appeared). Additionally, when I attempt to print
| something using only black and white (I manually make the change in the print
| command settings) a significant portion of the text comes out in blue. The
| black cartridge was also recently changed, but even if it were dry, I
| shouldn't be getting blue, given I am selecting the black and white property.
|
| Using the CD-ROM supplied with the printer, I tried to uninstall/reinstall
| the printer drive application but after going through the process and
| restarting the computer, the printer is still recognized - as if I never
| attempted to uninstalled it. It would seem that I have multiple problems
| going on and I don't know where to go to begin to resolve them. Thanks in
| advance

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

HP Deskjet 960c Printer Software:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=77146&lang=en&cc=us&os=228

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

----------------------------------------------------------------------------