Question I cant install Realtek

[plete]

When i install Realtek and restart my pc, i dont have Realtek in device manager and it isnt installed?? This is 3rd time happening this to me. First 2 times i dont know how i fix it. Sorry for bad english. https://prnt.sc/pckent https://prnt.sc/pckevw

 

[kerberos_20]

open that hd audio controller, click on driver tab, click update driver -> browse my computer -> here locate your realtek drivers

 

[plete]

open that hd audio controller, click on driver tab, click update driver -> browse my computer -> here locate your realtek drivers

https://prnt.sc/pcl1m7

 

[plete]

Can someone help me i dont know what to do?

 

[kerberos_20]

what is your mainboard and operating system?

 

[plete]

MB: ASUS PRIME Z270-K OS: Windows 10 Pro

 

[kerberos_20]

https://www.realtek.com/en/agree-to-download?downloadid=904ca0afcf18ba3926893463393c7fa9

 

[plete]

https://prnt.sc/pdh24v

 

[kerberos_20]

https://prnt.sc/pdh24v

huh

try this
https://1drv.ms/u/s!AipaiVibgFNwuDGAYMuV2aMv9bKg?e=mrlR7n

 

[plete]

huh

try this
https://1drv.ms/u/s!AipaiVibgFNwuDGAYMuV2aMv9bKg?e=mrlR7n

Nothing, same like before installation

 

[kerberos_20]

does it says anything?

 

[plete]

does it says anything?

No, i just restart my pc and nothing

 

[kerberos_20]

u dont need to restart PC for a sound card...

double click on that HD audio in device manager which has that yellow triangle with exclamation mark in it

copy & paste here what it says under device status

 

[plete]

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

 

[kerberos_20]

ok
realtek which ive linked was installed? i can guess it should

disable internet (unplug internet cable/disconnect wifi)

open device manager, and click on any device, u should see some extra icons will appear under menu (single left clicking on any device will do)
at top in menu click on Action -> Add Legacy Hardware
click Next, select second option (install hardware manually - advanced) -> Next
now scroll down until u see Sound, video and game controllers and click Next
windo will appear with two pages.
on left side under manufacturer, select Realtek and on right side select Realtek High Definition audio controller click Next, Next, Finish

now under soundcards u should see realtek HD audio which will still have code 10 (triangle with exclamation mark)

enable internet now

right click on realtek high definition audio controller and select update driver
it will search online drivers now and should install it, once its done, it will really need reboot now

 

[plete]

Uh, https://prnt.sc/pdhwi7

 

[kerberos_20]

Uh, https://prnt.sc/pdhwi7

thats from last step driver update?

 

[plete]

thats from last step driver update?

Yes

 

[kerberos_20]

Check for any hardware related error in event viewer:

What Is the Windows Event Viewer, and How Can I Use It?

The Windows Event Viewer shows a log of application and system messages, including errors, information messages, and warnings.

www.howtogeek.com

Check if the audio services are started:
Click start, type services and open services.
Search for the below services. Double click on it to start and set it as automatic.
· Windows audio
· Windows Audio endpoint builder
If the services are already started, then restart the services

u may also want to open CMD with administrator rights and run following commands one by one:
SFC /ScanNow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

 

[plete]

https://prnt.sc/pdiihx , i restarted windows audio and windows audio endpoint builder too.

 

[plete]

What do you think about reinstalling windows?

 

[kerberos_20]

https://www.tomshardware.com/news/windows-10-audio-not-working-microsoft-update,40395.html

 

[plete]

https://prnt.sc/pdipzv i dont have KB4515384 update

 

[kerberos_20]

u got it in cumulative update, as u have fresh install or recovery install

KB4515384 is (OS Build 18362.356)
KB4517211 is (OS Build 18362.387)
try to uninstall this KB4517211

 

[plete]

https://prnt.sc/pdj1xj when i try to uninstall KB4517211