Question I have a problem with my reddragon keyboard

[erblinqereti]

Hi guys

I need help with something. I just bought a wired/wireless keyboard but it isn't being recognized by its software. Its an red dragon vishnu k596, I have been trying all kind of things like to try on another device, to try to reinstall the software itself but idk what to do anymore

 

[Lutfij]

Welcome to the forums, newcomer!

Might want to see if your motherboard is pending any BIOS updates, following that see if you can manually reinstall your chipset drivers.

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.