Question I/O device error on brand new hard drive

[fixer.maul]

I got a brand new external hard drive today. After trying to copy my pc's hard drive to the ext. hard drive, it got around 20% complete, successfully copying many files, but then got stuck with an error. Now, whenever I try to copy any files from the pc's hard drive to the ext. hard drive, it always gives this error. Any ideas on how I can fix this? I got 2 other drives a while ago, returned them, and now the exact same thing is happening to this drive.

 

[USAFRet]

"brand new external hard drive today "

You run the manufacturers diagnostic tools.
You swap the USB cable and port.

If it still fails, get a replacement.

 

[fixer.maul]

What do you mean by "the manufacturer's diagnostic tools?"

 

[USAFRet]

What do you mean by "the manufacturer's diagnostic tools?"

What make/model is it?

Almost all manufacturers have some tool to check their drives. They'd want you to run this, prior to any RMA refund or replacement.

 

[fixer.maul]

This is the item I bought:

https://www.ebay.com/itm/2TB-USB-3-...e=STRK:MEBIDX:IT&_trksid=p2057872.m2749.l2649

 

[USAFRet]

This is the item I bought:

https://www.ebay.com/itm/2TB-USB-3-0-Portable-2-5-External-Hard-Drive-Ultra-Slim-For-Laptop-Mac-Windows/312871119253?ssPageName=STRK:MEBIDX:IT&_trksid=p2057872.m2749.l2649

Oh.
Can't help you with that one.

I was thinking Seagate/WD/Toshiba/ or similar.

For not a whole lot more, you could have gotten a name brand, with a viable warranty. Not fleabay.


"Returns: Free 60 day returns"
I know what I'd do.

 

[fixer.maul]

All right, thanks for the responses! I'm going to try a different cable and port, and if that doesn't work, I'm going to return it.