Internet suddenly unusable. Help!

Archie31

Honorable
Nov 20, 2012
7
0
10,510
Just got a new router last week (2Wire 3801 HGV) and since then my internet has been REALLY slow.

I have no idea what's causing this. I pay for 18 down/1 up and according to pingtest these are my current results:


http://www.pingtest.net/result/72612423.png

Can someone please help me figure out why this is happening so I can find a possible solution?

Just in case you need to know I have ATT U-Verse and I live in Los Angeles.

Thanks.



 
Your Uverse bandwidth is also allocated to your TV and phone (if you have them). They could be degrading your speedtest score. You can try disconnecting them and see what your score is. However, what your score shows, and what you say your package is, don't add up. You need to contact your ISP.
 

Archie31

Honorable
Nov 20, 2012
7
0
10,510
I've contacted them and all they say is reset your router. They are saying they will send a technician to give me a new router but they already did that last week. I'm thinking I should just switch from U-Verse to Time Warner.