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Archived from groups: alt.sys.pc-clone.dell (More info?)
Hi,
This last week I ordered ( from small business )a 4700 system, and
was given an estimated ship date of Dec 2nd. Well that date has
passed, and the system is still in "boxing" stage, where it's been for
the last three days. Ok, fine it's the holidays, and lot's of people
are ordering systems. But then I get a notice that the system is going
to be delayed for upwards of a week. Now I can understand a delay for
parts or whatnot, but a delay to ship a system that's been in built &
tested, I smells a rat here. To add grist to the mill, I read that
Dell is short on memory and motherboards for the 4700. Is their status
checklist just so much bull? It just so happens that the same system (
basicly ) has price dropped a little over $100, so I called dell to
cancel the old system and order a new one, or get an adjustment in
price on the old system. They said they'ed knock off a $100 off, but
couldn't give me a confirmation until the system shipped. This didn't
fill me with confidence, so I requested the system be cancelled, it
hasn't shipped, and they were giving me an "estimate" of 3-4 days
before it would. The manager I was speaking with, told me that the
system was "too far along" and they couldn't cancel it, remember it's
going to be at least 3-4 days before it ships. He told me that if I
didn't want the system, I would need to ship it back to Dell at their
expense, apon recipt. I feel I'm being BS'd here( at least regarding
the ability to cancel ), and am wondering if any of you have had a
similar experience, and can tell me if this is SOP for Dell's
"improved" customer service. Thanks.
Hi,
This last week I ordered ( from small business )a 4700 system, and
was given an estimated ship date of Dec 2nd. Well that date has
passed, and the system is still in "boxing" stage, where it's been for
the last three days. Ok, fine it's the holidays, and lot's of people
are ordering systems. But then I get a notice that the system is going
to be delayed for upwards of a week. Now I can understand a delay for
parts or whatnot, but a delay to ship a system that's been in built &
tested, I smells a rat here. To add grist to the mill, I read that
Dell is short on memory and motherboards for the 4700. Is their status
checklist just so much bull? It just so happens that the same system (
basicly ) has price dropped a little over $100, so I called dell to
cancel the old system and order a new one, or get an adjustment in
price on the old system. They said they'ed knock off a $100 off, but
couldn't give me a confirmation until the system shipped. This didn't
fill me with confidence, so I requested the system be cancelled, it
hasn't shipped, and they were giving me an "estimate" of 3-4 days
before it would. The manager I was speaking with, told me that the
system was "too far along" and they couldn't cancel it, remember it's
going to be at least 3-4 days before it ships. He told me that if I
didn't want the system, I would need to ship it back to Dell at their
expense, apon recipt. I feel I'm being BS'd here( at least regarding
the ability to cancel ), and am wondering if any of you have had a
similar experience, and can tell me if this is SOP for Dell's
"improved" customer service. Thanks.