Question Laptop cannot see NAS ?

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NigelJ

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Dec 15, 2020
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I have two desktops, one runs Windows 10, and the other Vista (cannot access the internet and is used to rip/store my music). I also have a HP Pavilion 14 laptop (4 years old), running Windows 11. The two desktops can see and access my NAS, but my laptop cannot see it. My laptop has ethernet as well as wi-fi, but can't see the NAS whichever way it is connected. I feel the problem must be to do with the laptop, or could it be a firewall issue?
 
Check the SMB configuration.

FYI:

https://www.supportyourtech.com/articles/how-to-enable-smb-on-windows-10-a-step-by-step-guide/

There is a listing of "Related Posts" at the end of the article and address network issues.

You can easily find similar links.

The starting point is to compare the laptop's (not seeing the NAS) configuration settings to the settings of the desktop computers (seeing the NAS).

Also ensure that the laptop has only wired or wireless network connectivity enabled. Not both at the same time.
 
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Yesterday I borrowed a friend's laptop (almost the same as mine, also using Windows 11) and I have exactly the same problem with that laptop. I'm wondering if it's something to do with Windows 11, maybe one of the updates, as it used to work fine accessing my NAS.
 
Ralston18 said:
Check the SMB configuration.

FYI:

https://www.supportyourtech.com/articles/how-to-enable-smb-on-windows-10-a-step-by-step-guide/

There is a listing of "Related Posts" at the end of the article and address network issues.

You can easily find similar links.

The starting point is to compare the laptop's (not seeing the NAS) configuration settings to the settings of the desktop computers (seeing the NAS).

Also ensure that the laptop has only wired or wireless network connectivity enabled. Not both at the same time.
Click to expand...
I've checked, the SMB is the same on my laptop as it is on my desktop.
 
I asked MS Copilot : What is Netgear Stora's SMB version?

And got this answer.
The Netgear Stora typically uses SMBv1 (Server Message Block version 1). However, it's worth noting that this version is quite outdated and may not be supported by newer operating systems that have disabled SMBv1 for security reasons
Click to expand...

You have to enable SMB 1.0 on WIndows 11 on your laptop

Don't forget to reboot your laptop.
 
cruisetung said:
I asked MS Copilot : What is Netgear Stora's SMB version?

And got this answer.


You have to enable SMB 1.0 on WIndows 11 on your laptop

Don't forget to reboot your laptop.
Click to expand...
SMB 1.0 is enabled. Would Windows 11 be able to see my Netgear Stora if I disabled SMB, and would this be safe?
 
Vista - no. Do not use. Obsolete, not supported, insecure.

Windows 10 or 11.

Also disable Norton.

All that is needed with Windows is Windows Defender/Security. Perhaps with free Malwarebytes for occasional double checks.

Run "ipconfig /all" on the laptop and on the desktops.

Compare the results.
 
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Oh, didn't read it correctly. missed the norton 360. That will disable windows defender anyway when installed, so yes as Ralston suggests disable norton firewall.
@Ralston18, thx for picking up on that. Bit of brain lag. 🥱
 
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As suggested, you should stop using Vista.

If you really don't want to spend any money for Windows 10/11, then replace Vista with any modern Linux and turn on SMB protocol
 
My NAS Is nearly 15 years old. If I was to get a new NAS would I be able to just transfer the drives, or would I have to reformat them?
 
Are you really sure you want to just move the drives if they as old as the nas. First issue is older hard drives use different physical connectors. I forget when stuff like this changed.
You might have to copy the data off and then back on after you move the drives. Not sure I forget what restrictions there are since the way drives are formated are different than they used to be.
 
bill001g said:
Are you really sure you want to just move the drives if they as old as the nas. First issue is older hard drives use different physical connectors. I forget when stuff like this changed.
You might have to copy the data off and then back on after you move the drives. Not sure I forget what restrictions there are since the way drives are formated are different than they used to be.
Click to expand...
The drives are almost 10 years old. They are Western Digital Red drives, they have the SATA connection. I back up everything on them to an external hard drive weekly. It would be easier to transfer them over, but if the consensus is that I would be better getting new drives, I will buy an NAS with them in.
 
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