Question Laptop trackpad problems

[Wifistruggles]

Hello,

Model: HP 250 G6
Windows 10

These issues have been going on for months. I've sent it off to the repair company twice and they just reinstall Windows / drivers and return it to me with the issues still present. It's not consistent and it does a range of weird things. It will randomly stop moving unless I'm holding the left click button at the same time. Or it will move somewhat but move all over the screen.

Another thing that keeps happening is the tap to left click function keeps failing too, despite no settings being changed. It happened tonight and a restart fixed all the issues however it usually doesn't.

It seems to happen mostly when the laptop has been in use for a few hours, or I've had it tilted up against my knees in bed... possibly... But not always.

I think it may be a hardware fault and the repair company think it's software, despite me reinstalling Windows, the drivers, putting in a new hard drive and installing a clean copy of Windows 10 and then sending it to them to update the BIOS, drivers (multiple times) and clean it. Though the fact a restart fixed it made me doubt the cause, I don't know what it could be. It's so sporadic and random. The drivers have been rolled back, reinstalled, uninstalled countless times too.

It can be fine for days then it will just stop moving altogether or go crazy for hours. USB mouse works fine.

Any help please?

 

[Wifistruggles]

Noone? 🙁

It just randomly failed again and was barely moving until I held the left click button down at the same time as moving it... which instantly makes it move properly as long as I'm holding it but for obvious reasons that's not a fix...

 

[hang-the-9]

Since a new Windows setup was done, it's not a software issue. Nothing you can do unless you get the place that's doing the warranty repair to replace the touchpad/palmrest assembly. Only other issue may be that you are touching it when you don't mean to, that actually happens a lot when people experience odd cursor movement, they are hitting it with their palms when typing.