- Oct 12, 2019
- 8
- 0
- 10
Specs from Speccy v1.32.740
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Operating System: Windows 10 Home 64-bit
CPU: AMD Ryzen Threadripper 2920x
RAM: 16.0GB Single-Channel DDR4
Motherboard: ASRock X399M Taichi
Graphics: 4095MB NVIDIA GeForce RTX 2070 MSI /// 4095MB NIVIDIA GeForce GTX 1080 (listed both GPUs I have tried to use the system with)
Storage: 250GB Samsung 860 EVO SSD & 500GB Samsung 850 EVO SSD
Cooler: Kraken x52 Cooler
PSU: Corsair 750m
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Real fast: Both GPUs are misreported as 4GB in Speccy they are actually 8GB. I never used both at the same time, only separately. Same problems under both.
Tldr; old computer broke and I built an entirely new one (only reusing PSU which was 1.5 years old). Shortly after building my computer I had consistent crashing on any "high" video card utilization software. This is most commonly while playing games, using game development software (ex: Unity), and other intense rendering software like Adobe Photoshop or Affinity Publisher, but it could still occur on something as simple as Twitch and YouTube BUT it does occur less often in those instances. I tried many fixes over the course of the past year, but none seemed to work. The crashing is sometimes represented in different ways based on the application, but there is almost always a temporary black screen when the app crashes followed by a reporting of LiveKernelEvent 141, hardware error. Most modern games commonly represent it as: "Video Card Disconnected Unexpectedly"
I can usually use the software for ~3 hours before a crash occurs. I've monitored utilization, temperatures, and more and nothing seems out of the ordinary (although a few different pieces of software misreport the CPU temp, but I can see that it's correct with the AMD application and mobo readings). After reading some other forum posts I came to the conclusion that it was a hardware problem. At the end of August I purchased a refurbished GTX 1080. The crashes were slightly less frequent, but marginally so. They still occured in every application which leads me to believe it was not in fact a hardware problem (RIP) or it was a different piece of hardware. Someone recommended using a new PSU so I bought a new one (still 750m) and this had no impact (no reuse of cables).
I'm looking for any advice on how to solve this issue. I can also provide any more information that you may need. I can't list everything I've done in the past year, but hopefully its clear that I tried the most obvious fixes.
What I can remember that I've tried:
=======================================================================
Operating System: Windows 10 Home 64-bit
CPU: AMD Ryzen Threadripper 2920x
RAM: 16.0GB Single-Channel DDR4
Motherboard: ASRock X399M Taichi
Graphics: 4095MB NVIDIA GeForce RTX 2070 MSI /// 4095MB NIVIDIA GeForce GTX 1080 (listed both GPUs I have tried to use the system with)
Storage: 250GB Samsung 860 EVO SSD & 500GB Samsung 850 EVO SSD
Cooler: Kraken x52 Cooler
PSU: Corsair 750m
=======================================================================
Real fast: Both GPUs are misreported as 4GB in Speccy they are actually 8GB. I never used both at the same time, only separately. Same problems under both.
Tldr; old computer broke and I built an entirely new one (only reusing PSU which was 1.5 years old). Shortly after building my computer I had consistent crashing on any "high" video card utilization software. This is most commonly while playing games, using game development software (ex: Unity), and other intense rendering software like Adobe Photoshop or Affinity Publisher, but it could still occur on something as simple as Twitch and YouTube BUT it does occur less often in those instances. I tried many fixes over the course of the past year, but none seemed to work. The crashing is sometimes represented in different ways based on the application, but there is almost always a temporary black screen when the app crashes followed by a reporting of LiveKernelEvent 141, hardware error. Most modern games commonly represent it as: "Video Card Disconnected Unexpectedly"
I can usually use the software for ~3 hours before a crash occurs. I've monitored utilization, temperatures, and more and nothing seems out of the ordinary (although a few different pieces of software misreport the CPU temp, but I can see that it's correct with the AMD application and mobo readings). After reading some other forum posts I came to the conclusion that it was a hardware problem. At the end of August I purchased a refurbished GTX 1080. The crashes were slightly less frequent, but marginally so. They still occured in every application which leads me to believe it was not in fact a hardware problem (RIP) or it was a different piece of hardware. Someone recommended using a new PSU so I bought a new one (still 750m) and this had no impact (no reuse of cables).
I'm looking for any advice on how to solve this issue. I can also provide any more information that you may need. I can't list everything I've done in the past year, but hopefully its clear that I tried the most obvious fixes.
What I can remember that I've tried:
- Updating drivers / windows / BIOS
- Reinstalling drivers / windows
- Using older versions of drivers / windows
- Safe Mode --> Uninstall drivers --> Reboot --> Reboot in safe mode --> Resintall drivers --> Reboot
- Uninstalling pretty much everything except for steam + a game and disabling all startup applications. Game still crashes.
- Replaced PSU (no impact)
- Tried a different card (listed above and no impact)
- Monitored temperatures (CPU always stayed below 70 C and GPU stayed around 40-60C)
- Turned off secondary display and disconnected and still crashed with a single monitor.
- Tried different video cables (HDMI, DisplayPort, and VGA).
- Ran software that theoretically "removed the driver entirely." While this is trusted software in the community I think in general it does little more than safe mode boot with uninstall/reinstall as I listed above.
- Stress tested computer. Settings appeared to not affect crash time. The crashes appear to occur mostly based on time. If anything, the higher the settings the less frequently it crashes.
- Ran a memory test using some recommended software on the RAM that found it had no issues.
- Double and triple checking hardware compatability.
- Changing refresh rate to see if that affected crash times (unclear if meaningful crash time difference).
- Every form of asking windows to check and automatically solve problems for you.
- Validating system files with /scannow.
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