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Archived from groups: microsoft.public.windowsxp.messenger (More info?)

I've installed and repaired the latest version of
Messenger but can't get it to work. 4.7 was still fine
when I ran it just but not 6.2. The error dialogue box
says something about the connection or service. But
there's nothing wrong with either. There's a short string
of numbers at the end, if it's anything at all:
0x81000301.

Help appreciated. Thanks.
 
Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Greetings W,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.


"W" <anonymous@discussions.microsoft.com> wrote in message
news:21fa01c48dad$2e77ac70$a501280a@phx.gbl...
> I've installed and repaired the latest version of
> Messenger but can't get it to work. 4.7 was still fine
> when I ran it just but not 6.2. The error dialogue box
> says something about the connection or service. But
> there's nothing wrong with either. There's a short string
> of numbers at the end, if it's anything at all:
> 0x81000301.
>
> Help appreciated. Thanks.
 
Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi Jonathan,

Many thanks. Changing the firewall settings solved the
problem.

W

>-----Original Message-----
>Greetings W,
>
>Here are some suggestions you should check/try if you
haven't already:
>
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf to
>something smaller (under 10-12 characters), then try
signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>All posts unless otherwise specified are (c) 2004
Jonathan Kay.
>You *must* contact me for redistribution rights.
>
>
>"W" <anonymous@discussions.microsoft.com> wrote in
message
>news:21fa01c48dad$2e77ac70$a501280a@phx.gbl...
>> I've installed and repaired the latest version of
>> Messenger but can't get it to work. 4.7 was still fine
>> when I ran it just but not 6.2. The error dialogue box
>> says something about the connection or service. But
>> there's nothing wrong with either. There's a short
string
>> of numbers at the end, if it's anything at all:
>> 0x81000301.
>>
>> Help appreciated. Thanks.
>
>
>.
>
 
Archived from groups: microsoft.public.windowsxp.messenger (More info?)

Hi W,

Glad to hear it =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"W" <anonymous@discussions.microsoft.com> wrote in message
news:096701c48ea7$674bccc0$a401280a@phx.gbl...
> Hi Jonathan,
>
> Many thanks. Changing the firewall settings solved the
> problem.
>
> W
>
>>-----Original Message-----
>>Greetings W,
>>
>>Here are some suggestions you should check/try if you
> haven't already:
>>
>>1. The date on your computer needs to be set properly --
> double click the clock verify that
>>the time and date are set.
>>2. If your password information is not saved, verify
> that you are typing it in with the
>>correct case (uppercase or lowercase).
>>3. Change your password @
> http://memberservicesnet.passport.com/memberservice.srf to
>>something smaller (under 10-12 characters), then try
> signing in again.
>>4. If you use a firewall (like ZoneAlarm, Norton
> Internet Security etc. ), it's possible
>>that Messenger doesn't have the correct rights to access
> the Internet, especially since you
>>upgraded. You may need to re/add Messenger to the
> allowed list of programs in your firewall
>>if this is the case.
>>5. If you disabled your firewall in the past, it still
> may be blocking Messenger -- try
>>restarting it and see if that helps the situation. You
> also might try uninstalling an
>>installed firewall, to verify that it isn't causing a
> problem (even if it is disabled).
>>6. Clear your IE cache and cookies -- open Internet
> Explorer, click the Tools menu, then
>>Internet Options, then click the Delete Files button,
> and when that's complete click the
>>Delete Cookies button.
>>7. Check your IE Security settings -- open Internet
> Explorer, click the Tools menu, then
>>Internet Options, then Advanced tab, scroll to the
> Security section, and verify that "Check
>>for server certificate revocation" is unchecked. Also
> verify that 'Use SSL 2.0' and Use SSL
>>3.0' is checked, then click OK.
>>8. Click Start, then Run, and enter the following:
>>regsvr32 softpub.dll
>>then click OK
>>____________________________________________
>>Jonathan Kay
>>Microsoft MVP - Windows Messenger/MSN Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>All posts unless otherwise specified are (c) 2004
> Jonathan Kay.
>>You *must* contact me for redistribution rights.
>>
>>
>>"W" <anonymous@discussions.microsoft.com> wrote in
> message
>>news:21fa01c48dad$2e77ac70$a501280a@phx.gbl...
>>> I've installed and repaired the latest version of
>>> Messenger but can't get it to work. 4.7 was still fine
>>> when I ran it just but not 6.2. The error dialogue box
>>> says something about the connection or service. But
>>> there's nothing wrong with either. There's a short
> string
>>> of numbers at the end, if it's anything at all:
>>> 0x81000301.
>>>
>>> Help appreciated. Thanks.
>>
>>
>>.
>>
 
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