Question Logitech G Pro X Superlight Mouse is not powering on ?

[lh768]

After around 15 months of use my Logitech G Pro X Superlight Mouse randomly stopped working and will not power on.

https://pasteboard.co/F6nnOmzZdvlA.jpg
Some observations:

• The battery light does not turn on and my computer does not receive input from the device.
• Windows 10 recognises the USB-A wireless receiver.
• The mouse does not function wired.
• All internal cables are connected (in the image) but the battery adhesive has loosened.
• When trying to use the Device Pairing Tool on G Hub, it says that my mouse is disconnected.
• The highlighted area in the image feels hot to the touch when the mouse is switched on, but normal when off.

What are some steps I can take to solve this situation, and what exactly is going on here? Thanks in advance for any ideas.

 

[DelenaСhelsiecain]

Here are some troubleshooting steps I can think about:

1. Double-check the battery and connections: From your image, all seems connected, but the loosened battery adhesive might be an issue. Try reapplying adhesive or securing the battery in place.
2. Heat issue: If a certain area is getting hot, it might be due to some component malfunctioning. Check if there's visible damage.
3. Try a different computer: See if the issue persists on another system. This can help rule out driver or software issues.

 

[speciti]

hey man, just asking, did you find a solution to the issue? ive been trying for a long while as well and i havent found the solution

 

[Ralston18]

@speciti

You have posted to an old ("necro") thread. Not likely to get much attention.

Open a new thread with a full description of the problem being encounted.

Include full system hardware specs and OS information.

Closing this thread to further posts.