Question Mouse only tracks outside of games

[Ethereal:)]

Basically the problem is that my mouse (Redragon M711) only tracks outside of games. While using any application such as Chrome or Discord the mouse works perfectly, however once I load up a game such as R6 or Valorant the mouse stops tracking almost completely unless I move it very slowly and while moving it slowly the movement is still a bit skippy. I've already tried cleaning my mouse pad and using a different one to see if that was the issue but this did not change anything. The only way to make the mouse work in game was to use a notebook of a different color to play. Basically, I would use a blue colored notebook and that surface seemed to allow my mouse to track. I tried it with different colored notebooks such as white and yellow which both worked but a black colored notebook would not work. I tried this as my mousepad is black and I've seen that some optical mice don't work on black surfaces. But this doesn't make sense to me as it works perfectly fine on both black surfaces while outside of games. If anyone knows anything I might be able to try to fix this problem it would be much appreciated.

 

[boju]

Contact them and explain what's going on. They might send or link you firmware update.

https://www.redragonzone.com/products/redragon-m711-gaming-mouse

 

[Ethereal:)]

Contact them and explain what's going on. They might send or link you firmware update.

https://www.redragonzone.com/products/redragon-m711-gaming-mouse

Thank you, I just contacted them and will see what they say. I'll try to update here if anything changes.

 

[Ralston18]

In the interim there are a couple of other things you can do:

Use Task Manager and Resource Monitor to observe system performance. Try each tool but use only one tool at a time.

Determine what, if anything, changes between "in-game" and "out-of-game". What is different?

What resources are being used, to what extent (%), and what is using any given resource.

Another tool that can be used is Process Explorer (Microsoft, free).

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

My thought is that something is running in the background. Either being launched at startup or perhaps triggered when a game is launched. Check Task Scheduler.

Good chance that you will find something amiss.

 

[Ethereal:)]

Contact them and explain what's going on. They might send or link you firmware update.

https://www.redragonzone.com/products/redragon-m711-gaming-mouse

I've contacted them and their first advice was to try different ports and replugging in the mouse to try and ensure a good connection, then to download their newer software for the mouse. I've tried those things and nothing seemed to really change except for the newer software seems to make the mouse move slightly better when I move it at faster rates, however it still does not track at all when moved too fast.

 

[Ethereal:)]

In the interim there are a couple of other things you can do:

Use Task Manager and Resource Monitor to observe system performance. Try each tool but use only one tool at a time.

Determine what, if anything, changes between "in-game" and "out-of-game". What is different?

What resources are being used, to what extent (%), and what is using any given resource.

Another tool that can be used is Process Explorer (Microsoft, free).

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

My thought is that something is running in the background. Either being launched at startup or perhaps triggered when a game is launched. Check Task Scheduler.

Good chance that you will find something amiss.

First, thank you for the tips however when I used the different applications no new tasks or processes seemed to pop up that would effect the mouse at all. The usages for the different parts of my computer seem to be normal considering that the computer is loading up a big application. Nothing seems to be different whether a game is loaded or not and no program seems to be the cause for the mouse acting weird.

 

[Ethereal:)]

I should also mention that this problem only appears when actually playing any game. In the menus of these games , basically when I'm not moving my player the mouse seems to work fine but once I actually start to play any game the mouse doesn't seem to work as well. Secondly, I've began to notice that when really pushing the mouse, in terms of how fast I move it out of games just on an empty window, I notice stuttering or loss of traction even in these situations. It now somewhat seems that maybe the mouse just isn't working when I move it too fast. I've tried it now on Chrome, empty windows and on different colored surfaces to rule out a black surface being to blame. Even on the blue surface where I though the mouse tracked perfectly it seems that the mouse will stop tracking when moved too fast.

 

[boju]

I've contacted them and their first advice was to try different ports and replugging in the mouse to try and ensure a good connection, then to download their newer software for the mouse. I've tried those things and nothing seemed to really change except for the newer software seems to make the mouse move slightly better when I move it at faster rates, however it still does not track at all when moved too fast.

Hmm. Maybe they doing simple troubleshooting first. Was going by this Reddit thread, i should have passed it along before. Maybe tell them nothing is working and you came across this.

https://www.reddit.com/r/MouseReview/s/uhdWnPS51Y

Maybe you could try the google drive link there, not sure if it still works. See what you think.

 

[Ethereal:)]

Hmm. Maybe they doing simple troubleshooting first. Was going by this Reddit thread, i should have passed it along before. Maybe tell them nothing is working and you came across this.

https://www.reddit.com/r/MouseReview/s/uhdWnPS51Y

Maybe you could try the google drive link there, not sure if it still works. See what you think.

Okay thank you, will try