MY COMPUTER STOPS DETECTING THE EXTERNAL HARD DRIVE..PLEASE HELP!

MARY22

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Aug 9, 2010
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Hello,
I have a hp simple save external hard drive T1 .
I was working nice but suddenly my computer can not detect it. I change the clable but nothing happens...The blue light in the hard drive is on but when I try to open it from my deskopt it says in unavailable.
PLEASE HELP ME!!! I have all my kid's picture in there...
What could I do???
Thanks!
 

COLGeek

Titan
Moderator
Make sure your external drive is connected to its external power source (if required) and connected to your PC, then restart the system to see if it will detect the harddisk once it starts back up. If this doesn't work, come back to the group for other possible solutions.
 

MARY22

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Aug 9, 2010
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It is connected to its external power source and also to the computer...
I tried with a different cable but there is no difference...
I don't know what else to do. It was working properly but all of a sudden I was not able to open the simpleSave icon and it says "the drive or network is unavailable. Make sure the disk is properly inserted or the network resource is available, and then try again" but I tried a lot ( connect it again, restart the PC, etc) and nothing happened.
 

MARY22

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Aug 9, 2010
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I also tried connect it to a different USB port but nothing... If i connect my camera or something else to that USB port, it works fine but the computer is not able to read the external hard drive...

I would really appreciate any help with it...
thanks!
 


If you're trying to open it from a desktop shortcut, it may be corrupted (the shortcut). Go in "My Computer" and open it from there.
 

smartcollabs

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Aug 7, 2010
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There are 3 main reasons when an external device not detected, either usb port damage, or external device cable problem or external device hardware and software problem. Please see all the problems carefully.

Regards,

Peter disuja
http://www.smartvm.com/
http://www.smartcollabs.com
 

Eee88ooe55

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Jan 31, 2013
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It seems that it is the problem of your hard drive. Does assigning a letter fix the problem?
If not, your drive must be corrupted. Go try a free hard drive recovery tool to get back your inner data and format it to see whether it can be recovered. This freeware is really efficient and easy to operate.
You could download it there: http://blog4mark.blogspot.com/2012/11/how-to-repair-corrupted-pen-drive.html
Note: You’d better buy a new drive to replace it in case this situation happens again.
You should learn a valuable lesson to back up all your crucial data on a separate drive regularly in the future.
 

Brian Kho

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Oct 9, 2013
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i experienced the same problem with my Seagate backup plus 1tb this morning, what i did was i went to disk management > click actions > rescan disks. HTH
 

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