I am also having a similar issue; not necessarily every hour but sometimes more than once per day. Brand new Fios router too but it was happening with old router as well...
About every hour or so my PC loses connection to the internet. None of the other devices are effected only my PC.
Is it once per hour, seemingly at the same time? It's possible that your PC is not properly handling IP address renewal from your router.
If this is the case, there are several things you can do.
- On your router, increase the IP address lease time to a greater value. It can usually be set for 24 hours or greater.
- On your router. use IP address reservation to allow the PC to keep the same IP address, so it won't need to go through the renewal process.
- Give your PC a static IP address outside of the DHCP scope.
Edit: have you tried updating your PC's network drivers?
Hi, just came across this thread, having the same problem, wondering if you could enlighten me into which ways i can preform these steps.
Any help would be appreciated
I am having the same exact problem, and Optimum is unwilling to help saying that everything looks fine on their end.
All devices in the house lose connectivity to the Internet around once every hour or two for several minutes, 24 hours a day, but can still access each other inside the house over the LAN with no problem. I've been running ping logs 24x7 for two weeks and it's pretty consistent.
I've tried everything. Two different routers, bypassing the router and running my main desktop directly to the cable modem WAN port, turning off wifi completely on the router, power cycling the cable modem several times. All fail intermittently with the same issue.
When it's up I get a consistent 30Mbps download speed, and then suddenly I get about 90% packet loss for several minutes at a time, and then right back to 30Mbps.
I've checked the signal power and SNR (http://192.168.100.1 for many modems), even during the downtime and everything is well within limits. I do see a handful of Uncorrectable codewords, but the number doesn't always go up after a disconnect, and only a total of 29 in the past 2-3 days which is not very high.
For others having the same issue, the cable modem IP is fairly standard at 192.168.100.1, but the signals varies by modem, so do a search online for your provider and cable modem power and SNR limits. My values are 5dBmV downstream with a 38dB SNR, and upstream is 38dBmV. The upstream power seemed low to me, but I'm told is very good for Optimum. In general for other services, I see a lot of folks saying right around 42-45dBmV upstream power is the sweet spot, but don't quote me on this.
Also, for others on this thread having disconnect problems, in the past 90% of the time my solution was a new splitter, but in my case now I am back to DirectTV so I have a straight run to the cable modem. If your signal power is out of range, a new $10 splitter could be your fix.