Question My USB devices have intermittent issues depending on different circumstances ?

[Matak]

Hi everyone,
I'm dealing with a very specific issue with my setup for months now, more specifically with my USB peripherals .
The setup: 1 mic, 1 keyboard and 1 mouse all connected to a powered USB hub that is connected to my PC.
The main issue: The devices seem to be freezing for seconds the resuming.
Example 1: While moving the mouse the cursor stops for a few seconds then resumes working again.
Example 2: While typing the keyboard gets stuck on one key and repeats typing that key like if I was holding down that key the whole time.

Interestingly, there certain actions that make it worse. On the baseline after a fresh start it happens once or twice every hour ( rough estimate ).

Launching discord makes it worse( happens more often ), it happens every other seconds when I get into a call and start sharing screen share or somebody shares their screen.
But its the worse when the select screen window is open in discord, in that case it happens every second and sometimes it result in the whole PC freezing.

https://imgur.com/a/lbSVMkL

View: https://imgur.com/a/lbSVMkL

What I know:

• Issue doesn't happen when the 3 USB device is connected to the PC without USB hub
• USB hub works ( tried on two other PCs) with the same devices
• The 3 USB devices work swapping them to a different one doesn't solve the problem
• Removing the video card driver solves the problem ( not an acceptable solution )
• Same video card in different pc with same USB hub + 3 device setup works without any problem.
• The issue started after I bought new motherboard and cpu.

What I have tried:

• Reinstall windows
• Reinstall video card drivers
• Remove video card drivers
• Updated BIOS
• Swap USB devices
• Swap USB hub
• In BIOS disabled c-states
• In BIOS limited the PCIe interface to 3.0 from 4.0

PC specs:
OS: Win 11 22H2
CPU: AMD Ryzen 5 5500
MB: ASUS, TUF GAMING B550M-PLUS
BIOS: 3405
GPU: MSI RTX 3060 Ti VENTUS 2X OCV1 LHR
GPU driver: 551.23

I'm completely clueless at this point and the only solution I see is swapping the motherboard to a different one.
I thank all your help in advance.

 

[Ralston18]

PSU: Make, model, wattage, age, condition (original to build, new, refurbished, used)?

Disk drive(s): make, model, capacity, how full?

Try the following using Task Manager, Resource Monitor, and Process Explorer (Microsoft, free).

Use all three tools but only one tool at a time.

Open the tool window and position it so you watch what is happening.

Let the system stablize by doing nothing for a few minutes and then work as normal leaving the tool window viewable.

The objective being to see what changes when the freezes occur. Something starts, something stops, etc..

My thought is that there is something running in the background that is grabbing system resources. Or is launching in some attempt to update, backup, or simply phone home.

Watch carefully and keep notes. Use all three tools.

Process Explorer:

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

May prove helpful if you take and save some screenshots for reference purposes.

 

[Matak]

FSP hydro M PRO 700W, exactly 1 year old, was new when I bought it.
Drives:
ssd1: Samsung ~250 Gb
ssd2: Kingston~480 Gb
hdd: Some budget brand 1 Tb
All storage devices have at least 30% free space left.

I was looking at Task Manager and Resource Monitor before but I never saw anything that would use significant amount of resources. During the mouse/keyboard freezes I never experienced performance issues.
No frame drops, no screen freezes.

Tried out Process Explorer too, but I couldn't find anything that would start when the freezes occur.
Before getting into a discord call:

https://imgur.com/a/DAgaRlV

View: https://imgur.com/a/DAgaRlV

After getting into a discord call and opening the select screen to share window.

https://imgur.com/a/AZZ0dWv

View: https://imgur.com/a/AZZ0dWv

Didn't notice any spikes in GPU, CPU or memory usage.
But I saw its possible to select more columns, but I wasn't sure what to check.

However I noticed something that I missed before, after a restart one of the issues ( mouse / keyboard ) happens more often than the other. Its almost like there isn't enough bandwidth for all devices, which cant be the case because, like I mentioned, this USB hub with the 3 devices work perfectly on other PCs.
Also if it was an USB port issue it wouldn't explain how its connected to discord screen share.

My best guess is my motherboard + video card doesn't mix well, and it makes my video card struggle with UI tasks.
I should mention, there might be a chance that overlays from other applications could also make the issue worse ( more frequent ). I just couldn't pinpoint it to a single overlay, unlike with the discord screen share.

I will try another clean windows install on an empty drive and document everything.
I will also look through the bios.
Thank you for the help.