Question New Build, everything seems fine then internet goes out and external drives disappear?

[Isengrath]

I just built a new pc fresh Valid install of windows i boot in and everythings fine for about 5 or sometimes 30 mins then the internet would go out like a driver issue, updated all the drivers but also my external hardrives go offline as well, the drives were in my front usb ports

 

[Lutfij]

We're going to need a little more info. When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I just built a new pc fresh Valid install of windows
Where did you source the installer for the OS? Did you install said OS in offline mode?

updated all the drivers
Did you use a third party app to do this? Please elaborate.

the drives were in my front usb ports
Use the USB ports on the back of the motherboard/case.

 

[Isengrath]

I just built a budget

CoolerMaster Case
Thermal right 240 aio argb
Ryzen 7 5700g
2 sticks of corsair vengeance 2x16 3200
Asus BM450a-II
1 512gig m.2 windows install
1 2tb firecuda
Shadowkings Rx 580 8gb
500w psu pulled from a ASUS Strix G10DK (approx 3 years old)
PRIME B450M-A II BIOS 4604
but i see they just released a new beta version last month i will try to use my flashback button to see if that makes a diffrence
No 3rd part apps everything from Asus downloads/ Armoury Crate
Used Windows Media Creation tool to make the Boot Usb

 

[Isengrath]

and i got 3 other thermalright argb fans
MIGHT BE GOOD TO MENTION IM USING A 12V to 5v Rgb to ARGB adpater, and im hoping that isnt causing the issues

 

[Isengrath]

windows 11 home

 

[Isengrath]

the wife does photography so i built this for her her externals are samsung

 

[Isengrath]

Alas i updated the bios to beta, plugged drive into back same issue.

 

[Misgar]

No 3rd part apps everything from Asus downloads/ Armoury Crate

I can't remember why, but when I installed Armoury Crate on my Asus build in December 2022, it caused problems. It might have clashed with Adobe Photoshop, but it's too long ago to remember.

I tried to uninstall Armoury Crate, but it refused to go. I couldn't be bothered to reinstall Windows so I simply disabled Armoury Crate from starting with Windows.

IM USING A 12V to 5v Rgb to ARGB adpater, and im hoping that isnt causing the issues

Temporarily disconect the RGB to ARGB adapter and see what happens.

500w psu pulled from a ASUS Strix G10DK (approx 3 years old)

It would help could tell us the manufacturer's name and exact model number printed on the side of the ATX power supply. At 3 years old, it should still be OK if it's a reasonable make, but some computer cases are supplied with really cheap PSUs that should be thrown in the trash.

A good Bronze PSU should come with a 3 to 5 year warranty. A good Gold PSU with 7 to 10 years and some Platinums 10 to 12 years (rough rule of thumb only). A no-name unbranded $20 PSU might have a 1 year warranty or none at all (depending where you live).

If you have another desktop PC with a compatible PSU, you could swap it with the one in your wife's new machine.

Shadowkings Rx 580 8gb

I have a couple of RX580s myself, but they're old cards. It might be an idea to run a short Furmark stress test, to see if the GPU and PSU are working well together.
https://www.techpowerup.com/download/furmark/

2 sticks of corsair vengeance 2x16 3200

Just in case you have a memory problem, try running MemTest86 from a USB memory stick. Are you running at 3200MT/s or at a higher speed?

windows 11 home

It might be an idea to run SFC and/or DISM to clean up Windows system files.
https://www.howtogeek.com/222532/ho...-system-files-with-the-sfc-and-dism-commands/

Thermal right 240 aio argb

I don't use water cooling myself, but where are the pump motor and radiator fans connected? It's my understanding the pump should run continuously at full speed (12V), e.g on the CHA_FAN2 header with speed/temperature curve set to maximum in BIOS and the radiator fans should be controlled by the CPU temperature, e.g. on the CPU_FAN header. Check your CPU temperatures and see if it gets really hot just before the system crashes. If the 5700G does get too hot, it should throttle to avoid damage. In extreme overheating cases, the system will shut down.

everything's fine for about 5 or sometimes 30 mins

I disable all power saving features in Windows. They have this annoying tendency of "breaking" things. By default in Windows, the screen goes blank if you stop using the keyboard and mouse for a while, the "hard disk" shuts down after 20 minutes of inactivity, the USB ports go into "selective suspend" power saving mode, PCI express Link State Management is set to Moderate power savings, the USB Root Hubs are turned off to save power, the Ethernet Adapter is tuned off to save power. The list goes on and on. It's all good for the planet and bad for USB peripherals and Ethernet.

There's a lot of settings you can tweak in Control Panel under Power Options, Choose or customize a plan, Change plan settings, Change advanced power settings (look specifically at Hard disk, Wireless Adapter settings, Sleep, USB settings, PCI express and Display). There are more settings in Control Panel, Device Manager under Network Adapters and Universal Serial Bus controllers (look for the Power Management tab).

 

[Isengrath]

its not inactivity will be activly using it set power options still did it this time the hard drive stayed on but the internet goes out,

 

[Misgar]

its not inactivity will be activly using it set power options still did it this time the hard drive stayed on but the internet goes out,

That's a very short reply, but I'll try to pick out the salient details.

1). Although you might think you're using the computer actively, Microsoft may have a different opinion. If you walk away from the computer and leave it running some complicated program, when you come back into the room an hour later, Microsoft might have decided to power down certain hardware devices to save power. It might even restart the computer to complete a Windows Update without your knowledge. You need to be moving the mouse or pressing keys on the keyboard every two or three minutes, to stop Windows entering certain power saving modes.

2). You have disabled some power saving options and now the hard disk stays on, but you don't say if it's one of your external drives or an internal drive. Remember, I'm not a mind reader. You need to be more specific. Thanks.

3). Your internet connection is still failing after a while, but I've no idea how your network connection is configured. You might think it's blindingly obvious, but it's not.

Is your internet:
a) connected via an Ethernet chipset built into the motherboard
b) connected via a PCIe Ethernet card
c) connected via a WiFi adapter chipset built into the motherboard
d) connected via a plug in PCIe WiFi card
e) connected via a USB WiFi dongle
f) connected via a USB Ethernet dongle
g) something else?

Your answer might help us to fix the problem.

 

[Isengrath]

Its lan lined to the back of the motherboard no wifi capibilities no bluetooth

 

[Misgar]

Its lan lined to the back of the motherboard

Is it 1GbE or 2.5GbE?

Have you switched off power management for the network controller as I described earlier?

 

[Isengrath]

1gbe after going into device manager and setting the power management for both the usbs and lan line i havent ran into an issue yet but one more concern i have is when resetting sometime it gets stuck and a loop and dont reset says "resetting" then the icon spins i let it up for 2 hrs still continues then i turn it off and it has to boot into safe mode

 

[Misgar]

after going into device manager and setting the power management for both the usbs and lan line i havent ran into an issue yet

Good to hear my settings have improved your system stability.

one more concern i have is when resetting sometime it gets stuck and a loop

By "resetting", do you mean when the computer exits from Sleep Mode or Hibernation, it gets stuck in a loop when trying to return to the Desktop? If so, you could try disabling Sleep and/or Hibernation.

The reason why I disable all power saving options, plus Sleep and Hibernation, is because I don't trust Windows to "wake up" all external USB devices correctly. It's a bit drastic and very "non green", but it makes for a more stable system.
https://www.howtogeek.com/761336/how-to-make-your-windows-11-pc-never-go-to-sleep/
https://www.howtogeek.com/885071/how-to-disable-hibernation-and-remove-hiberfil-sys-in-windows-11/


You could also try this from Microsoft:
https://answers.microsoft.com/en-us...-up-from/4f630832-f77c-4864-919b-ddfc796d9e74

Method 5: Disable USB selective suspend setting

This method prevents your USB external drive from powering down.

1. Select the Start button, type power plan in the Search box, and then select Choose a power plan.
2. Next to your currently selected plan, select Change Plan Settings.
3. Select Change advanced power settings.
4. Select the box to expand USB Settings > USB selective suspend settings.
5. Select Plugged in, select the drop-down menu, and then select disabled.
6. If you're using a laptop, select Battery, select the drop-down menu, and then select disabled.
7. Select Apply > OK.