Question New PC having display issues possibly

[rivyulet]

Hey everyone,
I recently purchased a new PC that has an AMD cpu and a Nvidia 3070 GPU. I plugged in my monitor and started and everything was fine. I launched a game and noticed it was super slow, I checked everything and I accidentally plugged in my monitors HDMI cable into the motherboard slot rather then the 3070's slot. I switched it to the 3070 and the screen went black, so I turned off my PC and turned it back on and nothing screen was still black, I switched the cable back into the MoBo and it was fine. I went into amd's software and Nvidia's control panel but didn't see anywhere where I could switch from AMD's integrated graphics to the 3070, so I went into device manager, disabled the AMD display integrated graphics, and plugged the hdmi back into the 3070 and it worked. Went into the game and it was smooth, but now, I can't shut off or restart the PC, unless I physically press the off button on the PC case, which is something I don't want to keep doing. For now I switched the hdmi back to the Mobo so I can normally turn off/restart the pc but I can't play games which is the reason I bought the PC to begin with. I did the most recent windows/amd updates and updated the Nvidia drivers as well through its app. Device manager recognizes both the AMD integrated graphics and the nvidia 3070 as well, not sure what I'm doing wrong 🙁
And ideas?

Specs:
CPU: AMD RYZEN 5 7600 6-CORE/12-THREAD 3.8GHZ
CPU cooler:CYBERPOWERPC BITSPOWER INFINITY 360MM AIO LIQUID CPU
Motherboard: GIGABYTE B850 GAMING WIFI6 AM5 ATX W/ WI-FI 6
Ram: TEAM T-FORCE DELTA 16GB DDR5-6400MHZ RGB
SSD/HDD: 1TB WD BLUE SN580 SERIES (PCIE GEN4) NVME M.2 SSD
GPU: Nvidia 3070
PSU:WHITE APEVIA 850WATT GOLD 80 PLUS (Brand new)
OS: Windows 11
Monitor: Asus VA27EHF 27inch 1080p monitor
BIOS version: Will update when I get home

Any ideas?

 

[Lutfij]

Specs:
Windows 11
Nvidia 3070 GPU
AMD RYZEN 5 7600 6-CORE/12-THREAD 3.8GHZ
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

You might want to disable the iGPU in BIOS. Then use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

 

[boju]

Try Dism and System file checker as well to possibly repair corrupt OS files.

https://support.microsoft.com/en-au...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

 

[rivyulet]

Specs:
Windows 11
Nvidia 3070 GPU
AMD RYZEN 5 7600 6-CORE/12-THREAD 3.8GHZ
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

You might want to disable the iGPU in BIOS. Then use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

Thanks, I updated my post to include the new information about the specs. I will try this when I get home!

 

[JayGau]

What do you mean you can't shutdown the PC? Clicking on "shutdown" in the Windows start menu does what exactly? If you right-click (really right-click, not left-click) on the Windows start menu and click on restart from there does it do the same?

 

[rivyulet]

What do you mean you can't shutdown the PC? Clicking on "shutdown" in the Windows start menu does what exactly? If you right-click (really right-click, not left-click) on the Windows start menu and click on restart from there does it do the same?

It would do nothing, I would click shut down or restart and nothing happens, but sleep does work. right click on the windows start menu and restart also does nothing. Unless i take the HDMI off my 3070, and back into the Motherboard, only then would it restart/shutdown like normal, but then I cant use my 3070 since the HDMI is on the Mobo 🙁

 

[JayGau]

Does Windows add any warning or error messages in the Event Viewer when you click on the shutdown button? Maybe it's the Nvidia driver that is messing up with the power states (the Event Viewer should report that).

Also, if you installed the AMD chipset driver (which you should definitely do if you haven't) it may have also installed the Radeon driver for your integrated graphics if you didn't unchecked it in the installer options and that could cause some issues. DDU is indeed the first thing you should try, as Lutfij suggested.

 

[rivyulet]

Does Windows add any warning or error messages in the Event Viewer when you click on the shutdown button? Maybe it's the Nvidia driver that is messing up with the power states (the Event Viewer should report that).

Also, if you installed the AMD chipset driver (which you should definitely do if you haven't) it may have also installed the Radeon driver for your integrated graphics if you didn't unchecked it in the installer options and that could cause some issues. DDU is indeed the first thing you should try, as Lutfij suggested.

Nope no warnings, I will check event viewer as well when I get home. I did not instal the chipset driver, will do that as well.
Thanks!