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Question newly installed ram not being used by windows

Deathwings

Prominent
Feb 10, 2020
14
0
510
0
i bought 8x2 16gb ram kit from crucial for my predator helios 500 laptop. here is the problem:
after is installed both sticks, i boot up windows with only the original 16 gb rams .
it seems windows sees that there is additional 16gb but it doesn't use them for some reason
and the bios show them correctly
i tried few methods in which are:
msconfing
memory diagnostics
upgrade my windows to windows pro
i even formatted my laptop
nothing worked same problems
i tried to install one stick and that worked i get 24gb ram ( itried to install only one stick at a time for both module they works)
so i dont know why windows does not use all 32gb of ram
and help would be great <3
 

hadiahmed29

Reputable
Feb 23, 2018
183
17
4,615
6
So according to @aquielisunari

"Reversing their order MIGHT help. RAM is USUALLY installed in 1 and 3 slots and the other 2 in 2 and 4. Switch 1 with 3 and 2 with 4. Perform a cmos reset after each switch."


This might help.
 

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