[SOLVED] No WiFi options on used laptop ?

[Bobas1]

Hello. I just got a used HP 14s Laptop, and after fresh win 10 install, my wifi options are not showing.

What i tried:

• Turning airplane mode on/off. Not sure if this laptop has some kind of physical wifi activation other than F12 key, but i couldn't find it
• Troubleshooting, but it finishes in 3 sec, saying all fine
• Resetting the network in Network and Sharing
• Enabling boot from network in the BIOS
• Restarting the laptop countless times

It's maybe noteworthy that in device manager I don't see any wifi adapters installed. Could it be that it's faulty? Is there a way to check if it's broken or just a software issue?
I'm open for suggestions.

https://imgur.com/a/vyJgKMc

View: https://imgur.com/a/vyJgKMc

 

[cruisetung]

HP 14s and exactly which model? There are a ton of them.

What is the hardware ID for that device that's shown on "Other devices" ?

==

You can try HP Support Assistant 9 first

https://support.hp.com/us-en/help/hp-support-assistant

 

[Ralston18]

Open Powershell and use the cmdlet Get-PNP Device

The cmdlet should provide a list of all devices with Status, Class, and Friendly Name.

Overall, being that it is a used laptop the PNP Device list may prove useful if there are other device problems.

FYI:

https://learn.microsoft.com/en-us/p...evice/get-pnpdevice?view=windowsserver2025-ps


"Get" cmdlets do not change anything and you can filter as required to narrow down or otherwise control the end search results.

And you can easily search for more information about the use of the cmdlet and find examples to follow.

 

[COLGeek]

Some laptops have a BIOS setting to disable the wifi/BT adapter. Check for that.

Also, some laptops may have had the adapter removed, to be used in a secure environment.

Last, it could be defective.

 

[Bobas1]

Solved.

I bought a usb to lan adapter and connected the laptop directly to internet and it just downloaded network drivers...

It was strange to me, because this was the first time that win 10 doesn't install network drivers automatically, so i thought it might have been network adapter failure.

Anyways, it's solved. Thank you all for your help!