This is in reply to the original blog post at
http://corporate.comcast.com/comcast-voices/comcast-to-offer-six-months-of-free-internet-essentials-service-and-announces-debt-forgiveness-plan
For more than 8 hours Comcast has blocked every comment, including of course this one about my experiences with Comcast.
I take issue with several point here VP Cohen.
Comcast began offering internet essentials as a condition of the merger with NBC, not out of the goodness of it's heart. Comcast continues to offer the program in an attempt to pacify the FCC and attempt to gain support for your merger with Time Warner.
Comcast Business class has been the worst service I ever received in terms of reliability. In the 6 months I had service I experienced more than 9 outages. Comcast forced me into a commercial contract I didn't want because they were the only option in the building. Comcast installers didn't bring the tools needed to install the drop properly and it took quite a number of phone calls and a third installer who also brought the wrong tools to finally get service installed properly.
After 6 months of horridly unreliable service I moved my office to try and be rid of Comcast. I was informed you had me trapped in a year long contract and wanted $1200 for services that you weren't going to be providing me, and that were to terrible to use. You refused to cancel my service even upon my insistence. Because you had me under your thumb, I attempted to have you install service at my new Comcast serviced address. I verified that this address was serviced by Comcast. You, Comcast refused to install service saying you didn't service my address, this despite the fact that I verified that you did. On top of that you still wanted $1200 for service you were refusing to install.
Comcast is a horrible company with the worst reliability of service of any company I've ever used. Comcast will refuse you service yet demand you pay for service they won't provide.