Question PC Freezes sometimes, audio crackles or cuts off and all usb devices disconnect/unrecognized and have to force shutdown

Feb 2, 2025
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PC Specs:
Case: Lian Li Lancool 216 RGB
GPU: MSI Ventus 2X OC RTX 4070
CPU: Intel i5-13600K
CPU Cooler: DeepCool AK620
PSU: CoolerMaster MWE 750 V2 GOLD
RAM: XPG Adata SPECTRIX D60G DDR4 RGB 16GB RAM (2x8)
Motherboard: MSI PRO Z690-A WIFI DDR4
OS: Windows 11 23H2

So long story short, my pc keeps like freezing, theres multiple cases to this
Case 1: PC disconnects all usb and reconnecting any usb device shows it as unrecognized (this means the mouse, keyboard too so can't do anything in Windows), audio cuts off, video playback stops or is like at 1 FPS? and I have to force shutdown
Case 2: Headset Audio cuts off, I have to fix it by going to sound settings changing the Format from DVD Quality to CD Quality to fix it, and the settings page freezes for like 10 seconds and then I change it back to DVD Quality
Case 3: Sometimes mouse disconnects and have to wait 5 seconds ish for it to come back

My thought was it was my cpu overheating since my AK620 Cooler is kind of bent (as in the heatsink or the pipe is bent, I'm not sure what to call it), Here's what I've tried:

- I have remounted it and reapplied thermal paste and dusted off my pc
- I thought it was the PSU but from HWINFO the voltages seem to be fine
- In bios changed CPU Lite Load to Mode 9 (It was 18) and disabling Enhanced Turbo Mode, seemed to help idle temps a bit hovering around 40C
- In bios changed my CPU Fan curves, Point 1 to 0C and 80% Fan Speed Point 2 to 65C and 80% Fan speed, Point 3 to 71C and 90% Fan Speed, Point 4 to 85C to 100%, same as above, it now goes to like 38 ish now
- Plugged the power cable of pc to an plug hub, as I thought it might not have been getting enough power/other plug hub was faulty so it was freezing, which goes to the wall outlet, planning to plug it directly to wall outlet.
- Moved the PC so it gets proper airflow, its on the ground but the case fans aren't blocked by anything.
- I've done the usual sfc /scannow and DISM commands in windows.

All these doesn't seem to help when testing cpu in cinebench r23 and occt, it thermal throttles still
Planning to change cooler to an MSI 240mm Liquid Cooler and plugging the pc directly to the wall outlet.

Cinebench R23 Score with CPU Lite Load Mode 9 and all above mentioned changes: 20-21k
3D Mark Time Spy Test (CPU Score): 16,186

Help to fix this would be appreciated! Thanks in advance.
 
Welcome to the forums, newcomer!

OS: Windows 11 23H2
You are pending an update for the OS.

Motherboard: MSI PRO Z690-A WIFI DDR4
BIOS version for your motherboard?

You forgot to mention the make and model of your headset(and perhaps how it's tethered to your system).

My thought was it was my cpu overheating since my AK620 Cooler is kind of bent (as in the heatsink or the pipe is bent, I'm not sure what to call it)
Can you pass on images to illustrate what you're referring to as a bent CPU cooler...?

CPU: Intel i5-13600K
Most times when I see a 13th Gen processor mention, I'm left saying uh-oh.

Have you tried manually reinstalling the chipset drivers for your motherboard?
 
Welcome to the forums, newcomer!

OS: Windows 11 23H2
You are pending an update for the OS.

Motherboard: MSI PRO Z690-A WIFI DDR4
BIOS version for your motherboard?

You forgot to mention the make and model of your headset(and perhaps how it's tethered to your system).

My thought was it was my cpu overheating since my AK620 Cooler is kind of bent (as in the heatsink or the pipe is bent, I'm not sure what to call it)
Can you pass on images to illustrate what you're referring to as a bent CPU cooler...?

CPU: Intel i5-13600K
Most times when I see a 13th Gen processor mention, I'm left saying uh-oh.

Have you tried manually reinstalling the chipset drivers for your motherboard?
Ah yeah sorry! I thought I was forgetting to mention something.

Yeah I tried updating my OS to 24H2 but it says some driver or service is not ready for the update yet and it will be available once it is, I can't remember the exact quote

BIOS Version is the latest: 7D25v1K

The headset is Ant Esports H550W 7.1 Gaming Headset, connected via an usb cable to the motherboard (the usb slots on the back of the pc)

And no I have not tried manually reinstalling the chipset drivers for my mobo, how would I go on doing that? Sorry a bit of a newb haha
 
Ah yeah sorry! I thought I was forgetting to mention something.

Yeah I tried updating my OS to 24H2 but it says some driver or service is not ready for the update yet and it will be available once it is, I can't remember the exact quote

BIOS Version is the latest: 7D25v1K

The headset is Ant Esports H550W 7.1 Gaming Headset, connected via an usb cable to the motherboard (the usb slots on the back of the pc)

And no I have not tried manually reinstalling the chipset drivers for my mobo, how would I go on doing that? Sorry a bit of a newb haha
Does not seem to be letting me attach a picture through imgur, think a link should work:
Cooler Bend